Senior Travel Designer - Middle East and Silk Route Specialist

Jacada Travel Ltd; City of London; Hybrid; GBP 50,000; Full time

Job summary

A luxury travel company in London seeks an experienced travel consultant to create unique itineraries for the Middle East and Silk Route. The ideal candidate has over four years in luxury travel, excels in relationship-building, and possesses deep regional knowledge. This role includes a generous compensation package with a basic salary of £34,067 and OTE up to £90,000. The position allows for hybrid working, typically three days in office and two WFH.

Benefits

Generous commission structure

Flexible working hours

Company culture of wellness and care

Qualifications

• Minimum of four years’ experience in a tour operator or luxury travel environment.
• Deep knowledge of Middle East and Silk Route destinations.
• Exceptional verbal and written communication skills.

Responsibilities

• Create personalised travel itineraries showcasing meaningful experiences.
• Engage with guests through calls and emails to understand their needs.
• Apply advanced sales techniques to convert leads and upsell experiences.
• Manage follow-up tasks including booking confirmations and CRM updates.
• Travel on FAM trips to gather insights and deliver product training.

Skills

Relationship-building

Sales-driven

Problem-solving

Communication skills

Organisation

Job description

You’ll be creating unique and personalised travel itineraries that showcase authentic, meaningful experiences across theMiddle East and Silk Route region, always designed with responsible travel practices in mind. As a senior member of the team, you will play a key role in converting high-value leads into bookings by building deep, trusting relationships with our clients. Through frequent, thoughtful phone conversations, you will get to know our guests and understand their motivations and travel aspirations. You’ll inspire them through your extensive regional knowledge, passion for exploration, and ability to craft truly exceptional journeys. You’ll also deliver consistent, high-touch care before, during, and after travel.

We are looking for an experienced, curious, and genuine people-person who thrives on connecting with Jacada guests and cultivating long-lasting relationships.

What you’ll be doing

• Speaking directly with guests through frequent phone calls, video calls, and email to gain a thorough understanding of their needs, interests, and passions. As a senior in this high-contact sales role, you will be confident in leading conversations and guiding clients through complex travel decisions.

• Curating sophisticated, bespoke itineraries across the Middle East and Silk Route regiontailored to each guest — with a strong focus on sustainable, one‑of‑a‑kind hotels, resorts, and experiences that align with responsible travel values.

• Applying advanced sales techniques to convert leads effectively and consistently, drawing on your prior experience to navigate objections, build rapport quickly, and close high‑value enquiries.

• Proactively upselling premium experiences and components that elevate each journey.

• Cross‑selling alternative destinations or options when initial requests are unavailable or misaligned, ensuring guest needs are always thoughtfully met.

• Managing follow‑up administrative tasks promptly and accurately, including booking confirmations, invoicing, and updating CRM records. This role includes a significant administrative workload that requires strong organisation and efficiency.

• Cultivating strong relationships before, during, and after travel to encourage repeat business and referrals — bringing your experience to ensure every interaction feels personal, considered, and exceptional.

• Maintaining a highly organised sales pipeline and working efficiently within our CRM and systems. Prioritising tasks, meeting deadlines, and modelling best practices for the team.

• Handling challenging situations calmly and efficiently, always maintaining a solution‑focused mindset that preserves a positive guest experience.

• Collaborating closely with all departments, DMCs, and suppliers across the region to ensure seamless guest experiences.

• Supporting the marketing team with editorial content, insights, and updating example itineraries for MiddleEast and Silk Routedestinations.

• Offering support to team members as needed, especially during busy periods or when colleagues are away.

• Building and reinforcing caring, supportive, and professional relationships with DMCs and suppliers throughout the region, drawing on your experience and confidence.

• Travelling on FAM trips within the region — working with your team, marketing, and operations to maximise insight‑gathering and delivering product training upon your return. Uploading relevant media to our asset management system.

What you’re like

• A minimum of four years’ experience in a tour operator or luxury travel environment, ideally with a focus on the Middle East and Silk Routeregion, along with extensive personal travel experience within the MiddleEast and Silk Route.

• Deep, first‑hand knowledge of Middle East and Silk Routedestinations and cultures, with a genuine passion for responsible travel.

• A natural relationship‑builder who is energised by speaking with guests and forming long‑lasting connections.

• Someone who listens carefully, communicates thoughtfully, and considers the ideas and opinions of both guests and colleagues.

• Open‑minded, continuously curious, and always keen to learn.

• A confident problem‑solver who embraces challenges as opportunities — especially when travel plans need to pivot.

• Supportive, positive, and aligned with Jacada’s culture of wellness, care, and togetherness.

• Highly motivated, sales‑driven, and able to juggle multiple tasks without compromising quality.

• Creative, innovative, and eager to push the boundaries of exceptional travel.

• Calm and composed under pressure.

• Exceptional verbal and written communication skills.

• A proactive team player who supports colleagues and contributes to collective goals.

Interview Process

1st Stage: Virtual interview via Google Meet with the Head of Latin AmericaTravel Design and the Recruitment & People Coordinator.

Task Stage: Roleplay phone call (full details to follow).

Reports to: Head of Latin AmericaTravel Design

Working Hours: Monday – Friday, 10am–6pm in Shoreditch (typically 3 days in office, 2 days WFH)

Start Date: 9th of March 2026

Salary:

• Basic salary of £34,067 plus a generous commission structure with a realistic £50,000 to £90,000 OTE (On‑Target Earnings).

• Guaranteed minimum commission topping earnings up to at least £47,000 p.a. for the first 7 months.