Senior Technical Business Analyst

Avaloq Group; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global wealth management technology provider in Edinburgh is seeking a Senior Technical Business Analyst to lead a team in enhancing digital services. In this role, you'll drive team activities, improve customer satisfaction, and manage client relations. Ideal candidates possess strong managerial skills and experience in digital banking, alongside technical proficiency in tools such as Angular and TypeScript. The position also offers hybrid work options to support work-life balance.

Benefits

Hybrid working options

Flexible work environment

Qualifications

• Solid track record in a technical role with strategic thinking ability.
• Proven experience in a managerial or team-lead position in a global setting.
• Knowledge of Digital Banking and its processes.
• Effective communication across technical and non-technical teams.

Responsibilities

• Lead and coordinate team activities as part of CTO department.
• Implement changes to improve digital services and customer satisfaction.
• Maintain relationships with clients and manage escalations.
• Develop and inspire your team while achieving business targets.

Skills

Technical analytical skills

Managerial experience

Communication skills

Process-oriented thinking

Education

University degree or equivalent qualification

Tools

Angular

TypeScript

Jenkins

Docker

Kubernetes

Job description

Avaloq Edinburgh, Scotland, United Kingdom

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry‑leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research‑led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratise access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

This is an exciting opportunity to be part of the regional CTO department which is tasked with maintaining and enhancing our Avaloq software and products. As the Senior Technical Business Analyst and Team Lead for Digital Channels Region International, your role is to steer and coordinate the team's activities. You will identify the amount of effort required for new features, develop and implement digital solutions for our customers, act as stream lead on customer projects, and oversee your team's fulfilment of their KPIs and perform people management tasks.

• Work with internal stakeholders to implement change in daily processes which enhance and streamline Digital services to improve customer satisfaction ratings.
• Maintain positive relationships with network and clients, ensuring proficient delivery of all services in line with the agreed service level agreements.
• Assume the role of senior point of contact for escalations involving the Digital team.
• Coordinate your project team to deliver the agreed scope and support developers by outlining customers' requirements.
• Develop your team through inspiring guidance, foster a culture of openness and excellence for cross‑functional and inter‑regional collaboration, and build a promising talent pipeline.
• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets.

Qualifications

• A solid track record working in a technical role with the ability to think strategically, be process‑oriented, analyze issues, and understand complex situations.
• Proven managerial or team‑lead experience in a global organisation and multicultural environment.
• Knowledge of Digital Banking.
• Effective communication skills and the ability to work with technical and non‑technical stakeholders.

Desired Skills

• Avaloq solutions know‑how or Avaloq ACCP certification.
• University degree or equivalent qualification and/or operational experience of web and mobile banking products (development of iOS and Android apps).
• Experience with Angular and TypeScript.
• Proficient with Jenkins pipelines, Artifactory, Docker, OpenShift and Kubernetes.

Additional Information

We realise that managing work‑life balance is a challenge. To support this, we offer hybrid and flexible working for most of our Avaloqers, enabling a balanced life while maintaining our global culture.

In Avaloq we are proud to embrace diversity and are committed to fostering an equal‑opportunity environment and inclusive culture where you can be your authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other qualifiers.

Please note that we will not accept speculative CV submissions from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.