Senior Solutions Consultant

Easol Trading Limited; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading experience commerce platform is seeking a Senior Solutions Consultant to join their Customer Success team. The ideal candidate will be responsible for driving technical excellence in customer acquisition across experience-based businesses. You will deliver engaging product demonstrations and capture new business opportunities while collaborating closely with sales and marketing teams. The position is based in the City of London, offering both professional growth and favorable perks, including flexible working arrangements.

Benefits

Work from anywhere for up to 3 weeks a year

Vitality healthcare including dental care

Monthly contribution towards mobile phone contract

Annual personal development budget

33 days of holidays including public holidays

Qualifications

• Proven leadership in solutions consulting or pre-sales, guiding customers through complex evaluations.
• Deep technical ability to articulate SaaS solutions as a trusted advisor.
• Exceptional communication skills for diverse audiences from tech to C-level executives.
• Experience in discovering customer challenges and mapping solution fit.
• Extensive experience with configurable or enterprise-grade B2B SaaS platforms.

Responsibilities

• Deliver compelling product demonstrations that communicate the value of the Easol platform.
• Showcase platform capabilities and tailor demos to creators' needs.
• Partner with Sales to understand technical requirements for effective solutions.
• Identify high-value commercial opportunities for new creators.
• Collaborate with marketing and customer success for smooth transitions.

Skills

Leadership in solutions consulting

Technical acumen

Exceptional communication

Expert-level discovery skills

Experience with B2B SaaS platforms

Collaborative leadership

Continuous learning

Job description

Easol Greater London, England, United Kingdom

Senior Solutions Consultant

Join to apply for the Senior Solutions Consultant role at Easol.

Overview

Easol is the leading all-in-one “experience commerce” platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first‑hand while setting up and growing their own experience business including Rise, Europe’s biggest snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

The Role

Join our growing Customer Success team as a Senior Solutions Consultant, where you’ll serve as the technical authority driving the acquisition of new creators across music, adventure travel, entertainment and experience‑based businesses. In this role, you’ll champion the technical strengths and extensibility of Easol’s configurable platform, showcasing how our architecture, integrations and data capabilities align with the evolving operational needs of modern experience creators.

You’ll design and deliver compelling solution narratives through technically robust sales presentations, discovery sessions, and live product demonstrations that illustrate not just feature capability, but the end‑to‑end commercial value and measurable business impact Easol can unlock. Acting as a strategic partner throughout the pre‑sales cycle, you’ll surface and qualify complex business and technical requirements, translate them into scalable solutions and identify high‑value opportunities where Easol’s platform can drive efficiency, revenue growth, and long‑term success for both our creators and the Easol ecosystem.

Responsibilities and Duties

• Craft and deliver clear, compelling, and technically robust product demonstrations, both remotely and on‑site, that communicate the unique value and architecture of the Easol platform.
• Showcase the full capabilities of Easol’s ecosystem, including the website builder, checkout experience, and Paystack‑powered payments, to illustrate how creators can elevate their events, excursions, and entertainment offerings.
• Partner closely with Sales to run in‑depth discovery, understand complex technical and commercial requirements, and tailor demos, solution narratives, and ROI stories accordingly.
• Dive deep into platform functionalities, integrations, and workflows to build customised demonstrations that directly address the operational challenges and growth objectives of potential creators.
• Identify and articulate high‑value commercial opportunities such as revenue optimisation, operational efficiency and conversion uplift that Easol can unlock for new creators.
• Stay up‑to‑date on industry trends, competitive technologies, and emerging best practices to ensure our pre‑sales strategy remains innovative and differentiated.
• Collaborate with Customer Success to ensure a seamless post‑sale transition, supporting handover documentation, configuration guidance, and the successful onboarding of new creators to the Easol platform.
• Work with Marketing to refine product messaging, demo assets, and value propositions so they resonate strongly with targeted creator verticals.
• Leverage AI‑driven tools to streamline demo preparation, automate repetitive pre‑sales tasks, and accelerate delivery of customised solution assets for sales cycles.
• Use AI‑powered insights to analyse customer data, identify value opportunities and provide more accurate forecasting, scoping, and solution recommendations.
• Champion internal adoption of emerging AI technologies to improve team productivity, enhance demo environments, and optimise cross‑functional collaboration across Sales, CS, and Marketing.

Experience / Required Skills

• Proven leadership in solutions consulting or pre‑sales, with a strong track record guiding customers through complex technical and operational evaluations. Demonstrated ability to translate intricate solution architectures into clear, outcome‑focused value propositions for senior stakeholders.
• Deep technical acumen with the ability to rapidly understand, dissect, and articulate sophisticated SaaS solutions, acting as a trusted advisor throughout the entire pre‑sales cycle.
• Exceptional communication and storytelling abilities, both written and verbal, capable of engaging diverse audiences ranging from technical practitioners to C‑level executives. Able to distill complexity into clarity without oversimplifying critical details.
• Expert‑level discovery skills, including the ability to ask incisive, strategic questions that uncover customer challenges, map solution fit, and influence decision‑making across multiple personas.
• Extensive experience working with configurable, customised, or enterprise‑grade B2B SaaS platforms, ideally within multi‑stakeholder or multi‑workflow environments. Comfortable shaping tailored solutions and building confidence in their long‑term value.
• Collaborative leadership mentality, operating as a cross‑functional partner to sales, product, engineering, and customer success. Demonstrates the ability to coach others, elevate team performance, and contribute to scalable best practices for the wider go‑to‑market organisation.
• Continuous learner with strong commercial awareness, staying ahead of industry trends, emerging technologies, and evolving customer expectations. Able to integrate new knowledge into solution strategy, thought leadership, and team enablement.

What You’ll Enjoy About Easol

• 🧠 You’ll have real visibility of what’s happening in the business. We have weekly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction.
• 🗣 There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas – no egos here!
• 🌏 You’ll have access to our incredible perks, such as a “work from anywhere”, where you can travel to a destination of choice and work remotely for up to 3 weeks a year, utilise our “Thrive” allowance to pay for massages, gym classes, gigs or anything that helps you thrive!
• 🏥 We have Vitality healthcare, inclusive of optical, dental & audiological care.
• 💰 In addition to that, we offer a monthly contribution towards your mobile phone contract, an annual personal development budget and support to choose your own equipment and a lot more!
• ✈ You’ll have 33 days of holidays, inclusive of public holidays.
• 🌱 Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting, Information Technology, and Sales

Industries

IT Services and IT Consulting