Senior Service Desk Lead (3rd Line) – Microsoft & Azure

Zip Hustle; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider based in Greater London is seeking a Senior Service Desk Engineer to deliver high-quality technical support and lead the service desk team. This hands-on position requires extensive expertise in Microsoft technologies, Azure services, and networking. The successful candidate will manage critical incidents, mentor junior staff, and ensure adherence to ITIL processes. Ideal for someone with a strong background in service performance improvement, this role is a great opportunity for those looking to make an impact in the IT support environment.

Qualifications

• Proven experience leading a service desk team with strong technical depth.
• Strong technical expertise in Microsoft 365, Intune, and Endpoint Management.
• Experience working in a Managed Service Provider (MSP) or busy service desk environment.

Responsibilities

• Provide advanced technical support across the Microsoft stack.
• Mentor junior service desk staff and support their technical development.
• Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management.

Skills

Microsoft technologies expertise

Azure services management

Networking principles

Leadership and mentoring

ITIL practices

Education

ITIL Foundation certification

Tools

Ivanti Neurons

Job description

A technology solutions provider based in Greater London is seeking a Senior Service Desk Engineer to deliver high-quality technical support and lead the service desk team. This hands-on position requires extensive expertise in Microsoft technologies, Azure services, and networking. The successful candidate will manage critical incidents, mentor junior staff, and ensure adherence to ITIL processes. Ideal for someone with a strong background in service performance improvement, this role is a great opportunity for those looking to make an impact in the IT support environment.