Senior Retail Customer Assistant - Retail at Hairmyres Hospital in East Kilbride

Royal Voluntary Service; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused charity is seeking a Senior Retail Customer Assistant at Hairmyres Hospital. This role involves providing excellent customer service, supervising a team, and managing the cafe's day-to-day operations. The ideal candidate will have previous retail experience and strong communication skills. The position offers a salary of £12.68 per hour and various employee benefits, including holiday, pension, and training opportunities.

Benefits

26 days’ holiday (pro-rata)

Company sick pay

Pension scheme

Employee benefits package

Training opportunities

Qualifications

• Experience in a retail or cafe environment with people management.
• Knowledge of health and safety procedures.
• Flexible to the business needs and available for training.

Responsibilities

• Provide friendly, helpful, and efficient service.
• Supervise the team in the absence of the manager.
• Ensure stock and displays are replenished regularly.

Skills

Previous retail experience

Knowledge of EPOS systems

Excellent communication skills

Organisational skills

Ability to work in a fast-paced environment

Knowledge of food safety

Job description

Senior Retail Customer Assistant - Retail at Hairmyres Hospital in East Kilbride

Join to apply for the Senior Retail Customer Assistant - Retail at Hairmyres Hospital in East Kilbride role at Royal Voluntary Service.

Salary: £12.68 per hour (FTE £23,091 per annum). Part‑time, permanent.

About the role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will support the day‑to‑day management of our busy cafe shop at Hairmyres Hospital.

Key responsibilities

• Provide friendly, helpful, and efficient service at all times.
• Welcome customers, inform them about specials or new products, answer questions and accept orders and payments.
• Operate the till and perform cash reconciliation.
• Maintain a high level of cleanliness, complying with health and safety and food hygiene standards.
• Ensure stock and displays are replenished regularly and order supplies if required.
• Engage with volunteers to lead by example and ensure a great volunteer experience.
• Supervise the site and team in the absence of the Retail Service Manager; support the manager to achieve KPIs.

Hours & schedule

11 hours per week; 8 hours on weekends and 3 hours on Thursdays. Retail sites are open every day including weekends and all bank holidays. Opportunities for paid overtime during busy periods or to cover absences.

Qualifications & experience

• Previous experience in a retail or café environment with people management.
• Knowledge of EPOS systems (advantageous).
• Knowledge of general administrative processes.
• Knowledge of food safety & health & safety procedures (advantageous).
• Excellent communication skills.
• Organising, delegating and prioritising skills.
• Remain calm and professional in a fast‑paced environment.
• Experience with email and internet.
• Flexible to the needs of the business and available for out‑of‑hours training.

Benefits

• Salary of £12.68 per hour (FTE £23,091 per annum)
• 26 days’ holiday (pro‑rate) plus paid statutory bank holidays (pro‑rate)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• Enhanced family leave schemes
• Employee rewards and benefits package
• Doctor, dental, optical and other therapies support
• Employee assistance programme
• Extensive training and development opportunities
• Flexible working options
• Opportunity to progress career and make a positive impact

How to apply

Please click “apply” today. The closing date for this role is 11 December 2025. However, we reserve the right to close the vacancy early should sufficient applications be received.