Senior Renewals Manager

Entrust Datacard; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London seeks an experienced Senior Renewal Manager to secure the long-term success of their strategic customers. This hybrid role requires 5+ years of experience in renewals management or customer success, along with a solid understanding of Identity Verification and Enterprise SaaS applications. Strong communication skills in English are essential for success.

Benefits

Flexible work options

Career development opportunities

Qualifications

• 5+ years of renewals management or customer-focused account management experience.
• Solid understanding of Identity Verification and Enterprise SaaS applications.
• Proven ability to communicate effectively in English.

Responsibilities

• Secure the long-term success of strategic customer base.
• Contribute to the retention strategy of the organization.

Skills

Renewals management

Customer success

Account management

Enterprise SaaS

Strong oral and written communication skills

Job description

Senior Renewal Managers are **key members of the Customer Success organization** and **core to the retention strategy** here at **Onfido**. This is a **highly visible and high-impact role** where you will be instrumental in securing the long-term success of our strategic customer base.This is a **hybrid role** that requires you to be in our **London office 3 days per week**.**Experience:** **5+ years** of renewals management, sales, customer success, or customer-focused account management experience, preferably within an **Enterprise SaaS organization**.**Industry Knowledge:** Solid understanding of **Identity Verification**, Enterprise SaaS applications, or Enterprise Technology Services.**Communication:** Strong oral and written **English communication skills**.At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.