Senior Receptionist NEW Rapport £37,300 per year London Management

Compass Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Mayfair is hiring a Senior Receptionist to supervise a team and deliver outstanding customer service. This role involves collaborating with various departments, managing guest experiences, and ensuring high standards are met. The ideal candidate has over 3 years of front-of-house experience in luxury or corporate settings, excellent English communication skills, and proficiency in MS Office. The position offers a full-time permanent contract with numerous benefits and development opportunities.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Minimum 3 years of front-of-house experience.
• Reception experience in luxury hotels or corporate environments.
• Excellent verbal and written English communication.

Responsibilities

• Supervise day-to-day operations and support managers.
• Welcome guests and escort them to their destinations.
• Handle guest queries efficiently and professionally.
• Coordinate internal and external events.

Skills

Leadership background

Customer service

Interpersonal skills

Attention to detail

Proficiency in MS Word and Excel

Professional etiquette

Job description

We are hiring for a Senior Receptionist to join our dynamic Rapport team of 5 Ambassadors, based in Mayfair. Our client is an American global investment company with stunning offices. The HQ is an incredible workspace, where you will have many opportunities to deliver excellent service to colleagues and clients alike.

This is the ideal role for someone who is ready to take the next exciting step in their career. We are looking for someone who has an incredible ability to spark immediate Rapport with everyone they meet. You will be an integral part of highly professional team, focused on delivering outstanding service and memorable experiences across the two receptions on the client floors and 17 meeting rooms.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM – 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Supervising the day-to-day operations of the team, as well as supporting the Guest Services Manager and Reception & Event Supervisor as required.
• Ensuring all standards, procedures, and processes are upheld to the highest standards.
• Working seamlessly with different departments to create memorable experiences for our clients and their guests.
• Welcoming guests at the reception and escorting them to their meeting rooms or the required destination within the building.
• Coordinating and supporting internal and external events.
• Proactively dealing with guest queries in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all internal and external calls in a professional and timely manner.
• Always adopting a flexible and adaptable approach when dealing with ad-hoc duties as required.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Ideally, have a leadership background and a minimum 3 years of front-of-house experience.
• Reception experience in a luxury hotel, premium airline, or a corporate environment.
• Previous experience with internal or external events.
• Be passionate and driven to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be proficient in MS Word, Excel and other similar software packages.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.