Senior Real-Time Operations Lead

AnaVation LLC; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology-driven company in Manchester is looking for a Senior Real-Time Analyst to optimize performance in in-house and outsourced contact centres. Responsibilities include real-time performance monitoring, resource adjustment during demand spikes, and leading projects to enhance operations. Candidates must have significant experience in real-time operations, strong Excel skills, and the ability to manage multiple priorities. This hybrid role requires on-site presence in Manchester 2-3 days a week and offers flexibility in working arrangements.

Qualifications

• Significant experience in real-time operations, including managing and/or mentoring others.
• Strong technical skills with Excel and experience with VBA or SQL.
• Ability to analyze complex situations and propose scalable solutions.

Responsibilities

• Monitor and optimize live operations performance across channels.
• Respond to demand spikes by reallocating resources.
• Communicate real-time insights to operational teams and leadership.

Skills

Real-time operations management

Excel proficiency

Stakeholder management

Analytical problem solving

Organizational skills

Tools

VBA

SQL

Job description

A technology-driven company in Manchester is looking for a Senior Real-Time Analyst to optimize performance in in-house and outsourced contact centres. Responsibilities include real-time performance monitoring, resource adjustment during demand spikes, and leading projects to enhance operations. Candidates must have significant experience in real-time operations, strong Excel skills, and the ability to manage multiple priorities. This hybrid role requires on-site presence in Manchester 2-3 days a week and offers flexibility in working arrangements.