Senior Rates Officer

Hames Sharley; Stirling; On-site; GBP 46,000 - 51,000; Full time

Job summary

A local government organization in Stirling is looking for a skilled individual to lead the Rates & Accounts team. The role focuses on supervision, customer service, and financial management within local government. The ideal candidate will have experience in a similar leadership position and be highly adaptable. The organization offers competitive salary, flexible work arrangements, and numerous benefits such as generous leave and professional development opportunities.

Benefits

5 weeks annual leave

Paid Wellness Days

Paid Volunteer Day

12 weeks paid parental leave

Salary packaging options

Free on-site parking

50% gym membership discount

Qualifications

• Experience supervising a team within a customer service environment.
• Adaptability in a busy, changing organisation.
• Knowledge of local government principles and practices.

Responsibilities

• Supervise the day-to-day operations of the Rates team.
• Ensure accurate and consistent customer service.
• Assist in operational, administrative, and strategic initiatives.

Skills

Customer service skills

Supervisory skills

Financial management

Communication skills

Organisational skills

Problem-solving skills

Research and analysis skills

Education

Experience in a similar role

Knowledge of Local Government Act

Job description

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$92,646 to $100,136 per annum, plus superannuation

• Full‑time | Permanent | Local Government
• Level 6 | Salary from $92,646 – $100,136
• Enjoy 5 weeks annual leave, flexible work options, salary packaging options

Join the City of Wanneroo in a key leadership role where your expertise in rates, people leadership and customer service truly matters.

About the Role

The City is seeking an enthusiastic individual to join the Rates & Accounts team, to provide day‑to‑day supervision, guidance and support for the Rates Team and assist the Coordinator Rates & Accounts in the operational, administrative and strategic initiatives of the Rates Unit.

The role communicates with a range of customers and stakeholders including government departments and agencies, the business community, members of the public and City leaders and employees.

A challenging aspect of the role relates to overseeing the day‑to‑day operation of the rates area, ensuring that the team provides accurate and consistent customer service and outcomes within a dynamic environment that includes prescribed timeframes.

About You

As a collaborative member of the Rates & Accounts team, the position supports the City’s rates services, including supervision of a team, to a high quality standard that meets customer needs, corporate standards and legislative requirements with prescribed time limits.

The successful appointee must be adaptable and have had relevant experience in a similar role. They must also thrive working in a very busy and change driven organisation.

As such, applicants must be able to demonstrate:

• Relevant experience in a similar role.
• Knowledge of the Local Government Act 1995, Rates and Charges (Rebates and Deferments) Act 1992 and Local Government rating principles and practices.
• Experience in financial management processes and systems.
• Intermediate computing, numeracy, literacy and keyboard/data entry skills.
• Intermediate organisational skills with the ability to prioritise competing tasks.
• Advanced customer service skills.
• Skilled in supervising the work of others, providing technical assistance and motivating staff.
• Intermediate communication, problem solving, negotiation and influencing skills.
• Foundation research and analysis skills.
• Knowledge of the practical application of occupational health and safety measures in the workplace, including risk assessment and control implementation.

So… why join the City of Wanneroo?

More Time Off

• 5 weeks annual leave (pro‑rota)
• 2 paid Wellness Days and 1 paid Volunteer Day per year
• 12 weeks paid parental leave
• Access to additional leave types: Reproductive Health, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave
• Ability to purchase or cash out leave, depending on your needs

Genuine Flexibility

• Choose between a 9 day fortnight, 19 day month or flexi time arrangement
• This is a full‑time role (76 hours per fortnight) with stable days and hours
• Start and finish times can be adjusted within a 7am–7pm span
• Hybrid work and may be available depending on the service area

Stability with Mobility

• Long Service Leave is portable across WA local governments
• Permanent roles, strong internal mobility, and sector‑wide credibility
• A comprehensive development program with internal capability frameworks and access to funded external courses, workshops, and study leave

Perks & Support

• Up to 15% superannuation with matching
• Free on‑site parking
• Thoughtfully designed workspaces with sit‑stand desks
• Modern end‑of‑trip facilities including showers, lockers, and secure bike storage
• Access to salary packaging and novated leasing options
• 50% off membership to our award‑winning gym and leisure centre, Aquamotion
• An active social club with regular events

Work Local

With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City.

The City of Wanneroo is a diverse, community‑focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it.

We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here.

Want to apply?

If this sounds like your next career move, we’d love to hear from you. Apply now by answering the screening questions in the “apply now” section and upload your resume. You are welcome to include a cover letter to tell us why you are a great fit (max 2 pages).

Reference number: 831172

Applications close: Tuesday 27 January 2026

For further information, contact Lauren O’Hearn, Coordinator Rates & Services on [phone]

Please note:

• A National Police Clearance (within 3 months) is required prior to commencement.
• All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
• Medical assessment may be required depending on the role.