Senior Parts Advisor - Lead, Mentor & Drive Parts

Sandicliffe Ltd.; Nottingham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A trusted automotive group is seeking a Senior Parts Advisor to join their Nottingham dealership. In this role, you will manage parts enquiries, provide expert guidance, and ensure the efficient operation of the Parts Department. The ideal candidate will possess strong technical knowledge, exceptional customer service skills, and experience in leading a team. This position offers a competitive salary, employee discounts, and a supportive work environment focused on career development.

Benefits

Competitive salary and bonus scheme

25 days’ holiday plus bank holidays

Employee discounts on vehicles, servicing and parts

Pension scheme

Cycle to Work programme

Eyecare and wellbeing support

Career development and manufacturer training

Long service awards and recognition initiatives

Qualifications

• Previous experience in a Senior Parts Advisor role.
• Experience managing or supporting a small team within a parts or aftersales environment.
• Full UK driving licence.

Responsibilities

• Handle parts enquiries via phone, email, and in person.
• Identify, source, and order vehicle parts using manufacturer systems.
• Manage trade, retail, and workshop parts requirements.
• Support and mentor junior Parts Advisors.
• Prepare quotations and process invoices.
• Ensure departmental KPIs and service levels are met.
• Build strong relationships with internal teams and external customers.

Skills

Strong technical and product knowledge

Excellent customer service

Communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Team collaboration

Tools

Dealer management systems

Manufacturer systems

Job description

A trusted automotive group is seeking a Senior Parts Advisor to join their Nottingham dealership. In this role, you will manage parts enquiries, provide expert guidance, and ensure the efficient operation of the Parts Department. The ideal candidate will possess strong technical knowledge, exceptional customer service skills, and experience in leading a team. This position offers a competitive salary, employee discounts, and a supportive work environment focused on career development.