Senior Operations Manager

GEOAmey Limited; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading correctional services provider in the UK seeks a Senior Operations Manager responsible for the profitable delivery of services across court clusters. You will manage operations to achieve profit targets, ensure compliance with health and safety standards, and lead a team to maximize performance. The role requires strong communication skills, management knowledge, and the ability to build effective relationships. Join us in maintaining a secure environment and fostering an inclusive workplace.

Qualifications

• Experience managing a profit and loss account.
• Knowledge of operational management and compliance with SOPs.
• Ability to foster employee relations and engagement.

Responsibilities

• Manage overall operations to meet profit targets.
• Lead and motivate employees towards performance.
• Ensure adherence to health and safety policies.

Skills

Management knowledge

Strong communication skills

Good understanding of health & safety standards

Ability to build relationships

Flexibility and resilience

Attention to detail

Job description

GEOAmey is a 50:50 joint venture company from GEO inc based in the United States, one of the worlds largest correctional services provider and Amey, one of the largest infrastructures and consulting companies in the UK. GEOAmey provide court custody and escorting services for the Scottish Prison Service for the whole of Scotland and also in England and Wales on behalf of the Ministry of Justice.

Main Purpose:

At GEOAmey, we provide a vital public service through the safe and secure transportation and custody services for adults and young people across the UK.

The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect whilst maintaining a safe, secure and structured environment. You will be responsible for the physical and mental wellbeing of those in your care, ensuring their health, safety and wellbeing are a priority.

As a Senior Operations Manager, you will be responsible for the profitable delivery of a devolved profit and loss account, within service and contractual requirements, to deliver overall profitability and service for the relevant court cluster and for GEOAmey.

Key Responsibilities:

• Manage the overall operation of your court cluster to meet profit targets within the devolved P&L account.
• Understand key profit drivers and direct all efforts to ensuring a profitable return from the court cluster.
• Understand the operation, the planning process and all other business system processes and ensure consistent application of GEOAmey SOP’s across the area.
• Achieve service standards as stipulated in the contract.
• Develop excellent understanding of the contract to ensure best value for GEOAmey.
• Manage, motivate and lead GEOAmey employees to maximise their performance and productivity.
• Ensure all employees working in your area of responsibility are fully aware of company policies, procedures and contractual requirements.
• Work as part of the regional team towards the achievement of the region and GEOAmey’s objectives.
• Develop and maintain positive relationships with key stakeholders including MOJ, court employees, prison staff and governors in order to influence them positively towards supporting GEOAmey’s objectives.
• Lead on performance and contract management of cluster.
• Encourage team to constantly strive for higher standards.
• Manage the operational team within the cluster to deliver the contract expectations, contract KPI’s and overall performance objectives.
• Gives specific feedback to help improve performance, and works hard through honest conversations to improve areas of underperformance.
• Sets high personal standards by example.
• Ensures procedures are carried out in an accurately and timely way.
• Management knowledge and experience within cost and profit targets.
• Develop an understanding of the GEOAmey contract and work to achieve profitability within your cluster.

People & Performance

• Delivery of strategic “People Plans” for cluster with a focus on succession planning, talent mapping and performance management.
• Line manages the Operational Management Team within cluster.
• Contribute to meeting the strategic objectives of GEOAmey by driving the performance of the cluster.
• Work with HR team to foster a proactive employee relations and engagement culture, including where applicable relationships with recognised trade unions.
• Creates a climate of participation, trust and respect.
• Communicate with internal staff and external agencies to ensure compliance with performance targets and strategic objectives.
• Is confident, clear and accurate when communicating.
• Holds regular and effective meetings/briefings/toolbox talks.
• Ensures the team clearly understands toles and responsibilities.
• Shares success with team.
• Builds effective, confident and clear communication within a group or team.
• Positively influences employees and stakeholders.

Leading Change:

• Explains the challenges of the business in a clear way, to enable understanding of all employees of the contribution that they can make towards the success of GEOAmey.

Health, Safety & Compliance:

• Ensure that Health and Safety policies and procedures are in place and adhered to at all times within your cluster.
• Evaluates and monitors the delivery of services to maintain health & safety of employees, those in our care and other agencies at our locations.
• Promotes a high standard of safe working practices with all employees in order to ensure awareness of their own personal safety at all times.
• Ensures the implementation of policies relating to health & safety.
• Demonstrates and applies knowledge of risk assessments in the workplace.
• Is compliant with all Standard Operating Procedures (SOP’s).
• Produces accurate and timely business information as required.
• Achieves targets ensuring continuous improvements, all the time keeping this in line with profit requirements.
• Reinforces requirements for compliance standards.

Equality, Diversity and Inclusion:

• Champions the values of the company value system, ensuring employees conduct themselves in an appropriate manner at all times.
• Proactively support the investors in Diversity accreditation within your cluster.
• Apply consistent standards to all employees irrelevant of age, sex, race, disability, transitioning (gender reassignment), sexual orientation, marriage and civil partnership, pregnancy and maternity or religion and belief.
• This role requires you to have and maintain a good level of fitness in order to carry out the role safely, without putting your own health, or those around you, at risk
• Exceptional communication and observation skills, the ability to engage with people effectively and to actively listen
• You demonstrate patience and understanding especially during challenging situations
• You are resilient and cope well with changing priorities, with the ability to work well under pressure and to tight timelines
• The ability to understand and follow processes and procedures
• A positive and practical attitude with a flexible approach
• Accuracy and a keen eye for attention to detail
• You have worked in a fast-paced environment and manage multi-tasking well
• You have a good grasp of technology and can use handheld devices.

Vetting:

As part of our commitment to maintaining a safe and secure environment, all successful applicants will be required to go through an Enhanced Disclosure application process with Disclosure Scotland.

The Enhanced Disclosure process is designed to assess your suitability for a position that involves working with children and/or vulnerable adults, sensitive information, or circumstances where trust is paramount. It involves a thorough background check to examine criminal records, including both spent and unspent convictions, as well as cautions, warnings, reprimands, and any police intelligence. If you are offered the position, you will be required to provide the necessary documentation and complete the Enhanced Disclosure application process. Failure to provide the required information or disclose relevant details will result in the withdrawal of any offer made.

Please note that the information obtained through the Enhanced Disclosure process will be treated with the utmost confidentiality and used solely for the purpose of assessing your suitability for the position. It will be handled in accordance with General Data Protection Regulation (GDPR).

Inclusivity:

At GEOAmey, we are dedicated to fostering a diverse and inclusive work environment. We encourage applications from individuals of all backgrounds. We believe that diversity brings unique perspectives and enriches our teams, making them better equipped to serve our communities, tackle challenges and drive innovation. We welcome and value the contributions of every individual and are committed to ensuring equal opportunity for all applicants.