Senior Manager, Discovery & Solution Readiness – Hybrid

M&G Plc; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a Senior Manager for Discovery & Solution Readiness. In this pivotal role, you will lead a team focused on operational change and readiness, ensuring alignment with customer needs and regulatory standards. The firm emphasizes continuous improvement and requires a strong leader with experience in operational analysis within a regulated environment. Flexible working arrangements are available, and the role supports significant transformation initiatives focusing on customer experience and emerging technologies.

Benefits

Valuable pension scheme

38 days annual leave

Comprehensive health cover

Paid parental leave

Qualifications

• Proven experience in leading operational analysis in a regulated environment.
• Strong people leadership skills with a record of developing teams.
• Deep understanding of operational processes.
• Experience managing outsourced service providers.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of analysts.
• Conduct operational analysis and solution design.
• Oversee business readiness for change initiatives.
• Provide strategic oversight of continuous improvement teams.
• Engage with stakeholders and ensure compliance.

Skills

Operational analysis

Leadership skills

Customer service delivery

Stakeholder engagement

Strategic thinking

Tools

Agile methodologies

Job description

A leading financial services firm is seeking a Senior Manager for Discovery & Solution Readiness. In this pivotal role, you will lead a team focused on operational change and readiness, ensuring alignment with customer needs and regulatory standards. The firm emphasizes continuous improvement and requires a strong leader with experience in operational analysis within a regulated environment. Flexible working arrangements are available, and the role supports significant transformation initiatives focusing on customer experience and emerging technologies.