Senior Live QA Technician - 12-Month FTC, Total War

SEGA; Horsham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading video game company in Horsham is looking for a Senior Live QA Technician to join their team. In this role, you will monitor community feedback, support game launches, and help ensure quality for their renowned Total War franchise. The ideal candidate must have excellent communication skills, a methodical approach to problem-solving, and experience in customer support or Live QA. This position offers a chance to influence development processes and connect directly with the gaming community.

Benefits

Medical and dental health insurance

Annual discretionary studio bonus

Monthly food vouchers

Free breakfast daily

Wellbeing support program

Access to extensive games library

Qualifications

• Strong communication and organizational skills.
• Experience with Total War titles.
• Ability to work independently and meet deadlines.

Responsibilities

• Monitor and report defects from the community.
• Support game launches and provide feedback.
• Prioritize tasks and deliver thorough reports.

Skills

Proficient time management

Excellent communication skills

Customer support experience

Experience in QA or technical support

Methodical approach to investigating issues

Familiarity with Microsoft Office

Experience with Jira

Passion for video games

Tools

Jira

Job description

A leading video game company in Horsham is looking for a Senior Live QA Technician to join their team. In this role, you will monitor community feedback, support game launches, and help ensure quality for their renowned Total War franchise. The ideal candidate must have excellent communication skills, a methodical approach to problem-solving, and experience in customer support or Live QA. This position offers a chance to influence development processes and connect directly with the gaming community.