Senior Lawyer Success Manager

Methodfi; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading legal technology firm in London is seeking a Senior Lawyer Success Manager to enhance the lawyer experience on their platform. This role involves mentoring Junior Lawyer Success Managers, managing high-potential lawyers, and driving operational efficiencies in a fast-paced startup. Ideal candidates will have strong customer success experience in legaltech, a proactive approach, and a passion for improving processes. Attractive benefits include equity, generous leave, and a modern tech environment.

Benefits

Meaningful early-stage equity

33 days annual leave

Pension contribution

Discount on legal fees

Top-spec Macbook

Regular team building activities

Qualifications

• Minimum of 3 years in customer success within legaltech or professional services.
• Experience with law firms or legal technology platforms.
• Strong communication skills and confidence in relationship building.

Responsibilities

• Mentor Junior Lawyer Success Managers and support onboarding.
• Refine success workflows and drive operational efficiencies.
• Manage strategic lawyer portfolio for improved engagement.
• Gather feedback and resolve friction points effectively.

Skills

Customer success experience

Mentoring skills

Proactive problem-solving

Relationship building

Legal knowledge

Education

LLB or equivalent legal training

Job description

Salary: £60,000 - £70,000 + equity

Location: London/Hybrid - 2-3 days per week on-site

About Lawhive

Our mission is to make the law accessible to everyone.

The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core.

Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers.

Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law.

We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2024, we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.

We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started.

The Role

We’re hiring a Senior Lawyer Success Manager to support our Lawyer Success team. This is more than a typical success role - you’ll mentor and guide Junior Lawyer Success Managers, influence processes, consolidate feedback, and act as a partial escalation point for complex lawyer scenarios.

You will also manage a portfolio of high-potential lawyers, helping them thrive on the platform while ensuring best practices across the team. Whether you’ve worked in customer success, operations or legaltech teams, this role is ideal if you’re ready to combine strategy, mentoring, and hands‑on execution in a fast‑growing startup environment.

Leadership

• Mentor Junior Lawyer Success Managers and support onboarding and training.
• Act as an escalation point for complex lawyer issues.

Process Improvement

• Refine Lawyer Success workflows and drive operational efficiencies.
• Support rollout of scalable processes and playbooks.

Portfolio Management

• Manage a strategic lawyer portfolio to improve engagement, billing, and adoption.
• Lead quarterly reviews and key check‑ins.

Consultant Experience

• Gather feedback, resolve friction points, and run training sessions.
• Collaborate with Product and Legal Ops to enhance the lawyer journey.

Data & Impact

• Track engagement, churn, and growth metrics.
• Provide insights to support strategic planning.

What You'll Bring

• Strong experience (3+ years) in customer success or account management within legaltech or professional services and ideally in a fast‑paced startup.
• Experience in or with law firms, legaltech companies or platforms.
• Legal training, such as an LLB or previous practice as a solicitor.
• Can build long‑term, trusted relationships and communicate confidently.
• A proactive, solutions‑focused approach, passionate about improving processes and outcomes.
• Enjoy mentoring, coaching, and developing high‑performing teams.
• Thrive in an environment where you can combine strategic thinking with hands‑on execution.
• Are comfortable with ambiguity and motivated by shaping a growing company.

Interview process

• Introductory call with our Talent team
• 1:1 with your hiring manager
• Technical interview / practical skills assessment
• Values interview with one of our Founders
• We offer!

Benefits

• 💰 Meaningful early‑stage equity at one of Europe’s fastest growing startups
• ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off
• 💰 Pension contribution via Nest
• 💷 20% off legal fees through Lawhive
• 💻 Top‑spec Macbook
• ⛳️ Regular team building activities and socials!

Diversity at Lawhive

At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team. We’re not yet where we want to be but as we scale we’ll only ever increase the focus we apply to this.