Senior IT Support Engineer — Hands-on, Growth & Autonomy

Fortray Networks LTD; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider in the United Kingdom is seeking an experienced IT Support Engineer (Mid–Senior Level) to join their team. This role involves providing Level 2 and Level 3 support for end-user systems, managing Active Directory, and ensuring the reliability and security of IT infrastructures. The ideal candidate will have 3–6+ years of experience and a Bachelor's degree in IT or a related field. Competitive salary and professional development opportunities are offered.

Benefits

In-house training and continuous professional development opportunities

Competitive salary based on experience

Qualifications

• 3–6+ years of experience in an IT Support / Infrastructure role.
• Strong experience providing Level 2 / Level 3 IT support.
• Hands-on experience with Windows desktop and server environments.

Responsibilities

• Provide Level 2 / Level 3 technical support for desktops and servers.
• Diagnose and resolve complex hardware and software issues.
• Manage and support Active Directory and user access.

Skills

Level 2 / Level 3 IT support

Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Strong troubleshooting skills

Communication skills

Documentation skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Microsoft 365

Active Directory

VMware

Hyper-V

Job description

A leading IT services provider in the United Kingdom is seeking an experienced IT Support Engineer (Mid–Senior Level) to join their team. This role involves providing Level 2 and Level 3 support for end-user systems, managing Active Directory, and ensuring the reliability and security of IT infrastructures. The ideal candidate will have 3–6+ years of experience and a Bachelor's degree in IT or a related field. Competitive salary and professional development opportunities are offered.