Senior Healthcare Support Worker - Standish Ward

Transformationunitgm; Wigan; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Wigan is seeking a Senior Healthcare Support Worker for Standish Ward. The role involves providing personal and clinical care under the guidance of registered professionals. Successful candidates must have NVQ Level 2 in Health and Social Care and excellent communication skills. This position offers a salary between £24,937 and £26,598 per annum, pro rata. Working collaboratively within a dedicated team, you will ensure top-quality care for patients, contributing positively to their health and well-being.

Qualifications

• NVQ Level 2 Certificate in Health and Social Care or Care Certificate required.
• Effective level of numeracy and literacy skills.
• Evidence of ongoing Continuing Professional Development (CPD).

Responsibilities

• Provide personal care for patients under the guidance of a registered professional.
• Assist with the provision of washing, dressing, and meals.
• Communicate effectively with team members to maintain service quality.

Skills

Compassion/empathy

Ability to support patients and families

Effective team player

Ability to remain calm under pressure

Knowledge of working with adults

Education

GCSE English Language and Maths A to C or 4-9

NVQ 2 Health and Social Care or Care Certificate

NVQ Level 3 or equivalent

Job description

Employer Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Albert Edward Infirmary Town Wigan Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 22/12/2025 23:59

Senior Healthcare Support Worker - Standish Ward

NHS AfC: Band 3

Choose Well - Choose WWL

Job overview

We are seeking a Senior Healthcare Support Worker to work on Standish Ward.

You are required to have NVQ Level 2 Certificate in Health and Social care or the care certificate to be eligible to apply for this role. You will be asked to provide evidence of your qualifications at interview and pre employment checking stage.

We will be looking for enthusiasm, drive and passion where the delivery of outstanding levels of care can be nurtured. You will have excellent communication skills and the flexibility and adaptability to meet the needs of this busy area.

The successful candidate will be efficient, reliable and be able to work using their own initiative whilst being part of a team. You will be a motivated and confident healthcare assistant dedicated to assisting in the delivery and the development of an excellent service.

Main duties of the job

You will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

Senior Healthcare Support Workers work independently performing a number of clinical duties/tasks following training and meeting competency within role as per policy and procedure.

Senior Healthcare Support Workers will be responsible for providing a range of personal care for patents and a range of clinical duties under the guidance of a registered healthcare professional.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Detailed job description and main responsibilities

• Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
• Assist qualified nursing and medical staff where requested.
• Communicate with all members of the team to maintain a good service provision.
• Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
• Prepare and support the patient appropriately during any activity that is to be undertaken.
• Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
• Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed
• Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
• Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
• Contribute to own personal development and take an active part in learning opportunities

Person specification

Skills

• Ability to support patients and families
• Proven ability to demonstrate compassion/empathy/help others
• Knowledge of working with adults and their families
• Ability to undertake extended tasks appropriate to competence
• Effective team player
• Contribute to the ongoing assessment and planning during the patients care episode
• Demonstrable ability to follow instructions
• Effective understanding of confidentiality

Experience

• Proven ability to remain calm under pressure
• Experience working in a health, social or residential care inpatient /community/social or residential services setting
• To demonstrate a range of procedures and practices base level of theoretical knowledge
• Demonstrate through previous experience the ability to elevate concerns
• Ability to work in Multi agency team
• Proven ability to remain calm under pressure
• Proven ability to be flexible in your approach
• Ability to deal with people from all backgrounds

Qualifications

• GCSE English Language and Maths A to C or 4 -9 or functional skills or equivalent
• Effective level of numeracy and literacy skills
• NVQ 2 Health and Social Care or Care Certificate
• NVQ Level 3 or equivalent or willing to undertake an apprenticeship in Senior Healthcare Support Worker
• Evidence of ongoing CPD

Knowledge

• Knowledge of supporting patients and their families

Additional

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Willingness to train and develop
• Ability to work in challenging situations
• Demonstrate understanding of Health & Safety including Risk Assessment procedures as application to role/environment
• Demonstrate the application of confidentiality and Data Protection Legislation

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

Using AI when writing job applications

If you choose to use Artificial Intelligence (AI) or other tools to assist in writing your application, it’s essential to personalise this information, particularly your supporting statement to reflect the skills and experience to match your job application. Relying solely on AI to write your application or supporting statement is not advocated by Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust as it could negatively impact your chances of success in the application process. Please refer to the attached "Applying for a role in the NHS guidance" for further information regarding the use of AI.

Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.