Senior Front Desk Lead - Luxury Corporate Reception

Compass Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Mayfair is hiring a Senior Receptionist to supervise a team and deliver outstanding customer service. This role involves collaborating with various departments, managing guest experiences, and ensuring high standards are met. The ideal candidate has over 3 years of front-of-house experience in luxury or corporate settings, excellent English communication skills, and proficiency in MS Office. The position offers a full-time permanent contract with numerous benefits and development opportunities.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Minimum 3 years of front-of-house experience.
• Reception experience in luxury hotels or corporate environments.
• Excellent verbal and written English communication.

Responsibilities

• Supervise day-to-day operations and support managers.
• Welcome guests and escort them to their destinations.
• Handle guest queries efficiently and professionally.
• Coordinate internal and external events.

Skills

Leadership background

Customer service

Interpersonal skills

Attention to detail

Proficiency in MS Word and Excel

Professional etiquette

Job description

A leading hospitality company in Mayfair is hiring a Senior Receptionist to supervise a team and deliver outstanding customer service. This role involves collaborating with various departments, managing guest experiences, and ensuring high standards are met. The ideal candidate has over 3 years of front-of-house experience in luxury or corporate settings, excellent English communication skills, and proficiency in MS Office. The position offers a full-time permanent contract with numerous benefits and development opportunities.