Senior Experience Designer

University of Newcastle; Newcastle upon Tyne; On-site; GBP 58,000 - 68,000; Full time

Job summary

A prominent educational institution in Newcastle upon Tyne is seeking a Senior Experience Designer to lead design efforts for a complex CRM project. The role involves facilitating user research and design, guiding project teams, and enhancing service experiences. Applicants should have strong expertise in user experience and service design, with effective communication skills ensuring stakeholder engagement. This full-time position is based onsite and offers competitive remuneration and flexible working arrangements.

Benefits

17% superannuation

Flexible working arrangements

Additional holiday and personal leave

Discounts on health insurance and gym memberships

Wellness programs

Qualifications

• Proven experience in user experience and service design.
• Experience in complex problem-solving environments.
• Skilled in engaging stakeholders at all levels.

Responsibilities

• Lead user research and design processes.
• Provide design leadership to cross-practice teams.
• Facilitate co-design workshops and produce service blueprints.

Skills

User experience design

Service design

Problem-solving skills

Communication

Tools

Microsoft Dynamics

Job description

• Play a key role in supporting the strategic direction of the design practice at the University.
• Lead the project design function, helping grow capability and design maturity.
• Work on a large-scale, complex project with real impact across staff and student experiences.
• Full time fixed term position based onsite at Callaghan.

The role

We’re looking for a Senior Experience Designer to join our Experience Architecture practice in Digital Technology Solutions. In this senior role, you’ll lead by example—bringing design thinking to a complex project, guiding the user experience of the University’s Enterprise CRM; ensuring the voice of our users is included in all project outcomes.

What you’ll do:

• Provide design leadership to a cross-practice project squad, from problem definition to refined solutions.
• Lead the user research and design process, translating insights into intuitive service and product designs.
• Partner with Business Analysts, Solution Architects, Product Owners, and Enterprise Architecture to align user experience with technical and business strategy.
• Facilitate co-design workshops and produce high-value artefacts like service blueprints, journey maps, and wireframes.
• Contribute to the continuous improvement of the Service Experience practice by refining templates, guidelines, and processes.

What we’re looking for

• Proven experience in user experience and service design, with a strong research background.
• Highly developed problem definition and problem‑solving skills, especially in complex environments.
• Skilled communicator who can engage stakeholders at all levels and champion the value of design.
• Experience working in a large, complex organisation or higher education environment.
• Previous experience working in CRM platforms, especially Microsoft Dynamics, would be highly valued but not essential.

This full-time position is a fixed term role until January 2027 (possibility of extension) at a HEW 8 Higher Education Level located at Callaghan Campus.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world‑leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020‑2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our Uni.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• The remuneration for this position is from $116596 – $136030p.a. + superannuation and is commensurate with skills and experience.
• Flexible working arrangements (in line with the University’s Flexible Work Policy.
• 17% super and salary packaging.
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme.
• Discounts in private health insurance, gym memberships, software, travel and more.
• Wellbeing programs.

Your next steps

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Lara Summers, Senior Manager, Service Experience via email [e-mail]

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.

Having Difficulties? Please reach out to us: [e-mail]

Closing date: Tuesday 27th January 2026 11:59pm AEST

We are excited to beLooking Aheadwith you