Senior Enterprise Customer Success Lead – Hybrid (London)

Mesh-AI Limited; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global leader in customer success solutions in London is seeking an experienced Senior Customer Success Manager. This role involves managing key client relationships and driving value for enterprise clients. The ideal candidate has over 5 years of experience in customer success or account management, a Bachelor's degree, and strong communication skills. This position operates on a hybrid model with a blend of in-office and remote work.

Benefits

Flexible working model

Career development opportunities

Collaborative and creative environment

Qualifications

• 5+ years of experience in customer success, account management, or software delivery.
• Experience in AML/Fraud domains and regulatory technology is a plus.

Responsibilities

• Own post-sales relationships for high-value clients.
• Develop tailored success plans and lead business reviews.
• Drive timely contract renewals and ensure long-term customer satisfaction.

Skills

Solution-oriented mindset

Exceptional communication

Building and nurturing relationships

Multilingual capabilities

Education

Bachelor’s degree in Business, Finance, Computer Science, or related field

Job description

A global leader in customer success solutions in London is seeking an experienced Senior Customer Success Manager. This role involves managing key client relationships and driving value for enterprise clients. The ideal candidate has over 5 years of experience in customer success or account management, a Bachelor's degree, and strong communication skills. This position operates on a hybrid model with a blend of in-office and remote work.