Senior Enterprise CSM – Trusted Advisor for Growth

OneTrust, LLC; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in London seeks a Principal Customer Success Manager to act as a trusted advisor to strategic customers. This hybrid role involves managing customer relationships, ensuring maximum value from the platform, and collaborating across teams to facilitate customer growth. Candidates should have a BA/BS, 6+ years in a customer-facing role, and be motivated to drive customer success and engagement.

Benefits

Comprehensive healthcare coverage

Flexible PTO

Annual performance bonus opportunities

Retirement account support

Paid parental leave

Qualifications

• 6+ years in a client-facing role within a CSM role is mandatory.
• Proven success in working directly with customers.

Responsibilities

• Establish relationships with customer stakeholders throughout the lifecycle.
• Act as the primary contact to help customers navigate OneTrust.

Skills

Communication skills

Customer engagement

Relationship building

Problem-solving

Technical aptitude

Education

BA/BS in a relevant subject

Tools

SFDC

Gainsight

Job description

A leading technology company in London seeks a Principal Customer Success Manager to act as a trusted advisor to strategic customers. This hybrid role involves managing customer relationships, ensuring maximum value from the platform, and collaborating across teams to facilitate customer growth. Candidates should have a BA/BS, 6+ years in a customer-facing role, and be motivated to drive customer success and engagement.