Senior Disputes Product Manager

Capital One (Europe) plc; Farnborough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services company seeks a Senior Disputes Product Manager in Farnborough. You will autonomously lead the delivery of new disputes products, collaborating effectively to drive business outcomes. The ideal candidate has proven experience within a regulated industry and excellent communication skills. This position offers a hybrid working model with flexibility in office and remote work.

Benefits

Generous holiday entitlement

Private medical insurance

Pension scheme

Flexibility to work from home

Qualifications

• Demonstrable market results in product delivery.
• Ability to influence stakeholders effectively.
• Experience in integrating analytics into product design.

Responsibilities

• Lead discovery and delivery of disputes products.
• Collaborate with engineering to create product strategies.
• Define metrics to measure product success.

Skills

Proven experience in regulated industry

Thought leadership across complex products

Strong commercial thinking

Excellent communication skills

Ability to leverage data for product strategy

Job description

Overview

Senior Disputes Product Manager — Farnborough, United Kingdom

Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Disputes Product team, you will play a strategic role in the definition of our disputes product investments, continually building on your understanding of Network Participant and business needs, and working across the business to realise this value into the market.

What you’ll do

• Autonomously lead the discovery, definition and delivery of new disputes products and features that deliver our key business outcomes
• Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them
• Be passionate about how a payment network operates so that you can disrupt it from the inside out
• Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value
• Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products
• Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine Network Participant interactions

What you’ll bring

• Proven experience working within a regulated industry with demonstrable in market results
• A track record of thought leadership and delivery across complex products or platform capabilities
• Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication
• Proven ability to leverage data and insight to define product strategy and customer experience
• Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering
• Excellent communication skills, able to engage, influence and inspire
• Passionate about achieving the right outcome

Where and how you’ll work

This is a permanent position and can be based in our Farnborough Office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Farnborough office 2 days a week.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and used only for applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.