Senior Director, Customer Value Management (Hybrid)

Nestpensions; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading pension scheme provider in Greater London is seeking a Head of Customer Value Management. This senior role involves leading the development of the Customer Value Management strategy, addressing both B2B and member customers. The ideal candidate will have extensive experience in customer value management, data analysis, and team leadership. The position offers a hybrid working model with a focus on fostering a data-driven culture. The company champions diversity and inclusion, aiming to create an authentic and flexible working environment.

Qualifications

• Extensive previous experience in Head of or Director of Customer Value Management role.
• Proven experience building, developing and leading high performing teams.
• Extensive experience of driving performance to achieve commercial targets.

Responsibilities

• Lead development of Customer Value Management strategy.
• Foster team culture of data-driven decision-making.
• Report progress to executive and board-level committees.

Skills

Customer Value Management

Data analysis

Team leadership

Commercial strategy

Influence at board level

Job description

A leading pension scheme provider in Greater London is seeking a Head of Customer Value Management. This senior role involves leading the development of the Customer Value Management strategy, addressing both B2B and member customers. The ideal candidate will have extensive experience in customer value management, data analysis, and team leadership. The position offers a hybrid working model with a focus on fostering a data-driven culture. The company champions diversity and inclusion, aiming to create an authentic and flexible working environment.