Senior Customer Support Manager — Hybrid Tech Leader

Checkit plc; Fleet; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology firm is seeking a Senior Customer Support Manager to lead and develop high-performing technical support teams. Key responsibilities include handling escalations, improving support operations, and ensuring customer satisfaction. Candidates should have significant experience in support roles, strong leadership skills, and familiarity with technical products. This hybrid role offers opportunities for career progression and various benefits, including generous leave, health plans, and a contributory pension scheme.

Benefits

Generous leave

Mental wellbeing days

Health cash plan

Contributory pension scheme

Share award scheme

Qualifications

• Significant experience in senior technical support or customer operations roles.
• Proven track record of leading and developing technical support teams.
• Strong coaching, feedback, and performance management skills.

Responsibilities

• Lead and develop a team of Support Engineers.
• Act as the senior point of ownership for high-severity customer escalations.
• Continuously improve support operations and case workflows.

Skills

People management

Technical escalations

Operational excellence

Customer advocacy

Data analysis

Tools

Ticketing systems

CRM

Job description

A technology firm is seeking a Senior Customer Support Manager to lead and develop high-performing technical support teams. Key responsibilities include handling escalations, improving support operations, and ensuring customer satisfaction. Candidates should have significant experience in support roles, strong leadership skills, and familiarity with technical products. This hybrid role offers opportunities for career progression and various benefits, including generous leave, health plans, and a contributory pension scheme.