Senior Customer Success Manager

OutSystems Inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading low-code platform provider is seeking a Customer Success Manager in Greater London to help customers maximize the value of its products. The role requires 5+ years in customer-facing positions within a SaaS environment, emphasizing relationship management and technical account success. You will collaborate with customers to develop success plans, educate them on product features, and work with internal teams to ensure customer satisfaction. This position promises a dynamic work environment and the opportunity to drive real impact.

Benefits

Career growth opportunities

Inclusive company culture

Cutting-edge technology

Global team environment

Qualifications

• 5+ years of experience in a customer facing role.
• Experience with large enterprise customers in a SaaS environment.
• Proven ability to manage technical accounts and drive outcomes.

Responsibilities

• Manage a list of strategic customers and ensure they realize full value.
• Educate customers on product features to drive business growth.
• Work closely with teams to identify and nurture customer renewal opportunities.

Skills

Customer Facing Skills

Technical Account Management

Relationship Building

Project Management

Analytical Skills

Education

Bachelor’s Degree or equivalent

Job description

For more information, please read our**There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!******Job description, low-code style:******As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So let’s cut to the chase. We’re looking for Customer Success Managers, AKA Bridge Builders, to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.******The longer story:******Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.****Here’s what a successful Customer Success Manager at OutSystems looks like:*** **Manages a list of our strategic customers and important initiatives.*** **Provides customers with business, technical, and product knowledge.*** **Develops/executes effective success plans to drive customer outcomes.*** **Educates customers on how existing and new product features/functionality will contribute to the growth of their business.*** **Works closely with CS leadership to define and execute best practices for account management.*** **Assists others at OutSystems as they support the customers in their digitalization journey.*** **Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.*** **Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).*** **Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.*** **Travels as needed to meet with Customers in person.*** **Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.*** **Innovates to **make an impact**: on your customers, your team, and the company.******Must Have:***** **5+ years’ experience in a customer facing role*** **Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role*** **Experience with large enterprise customers in a SaaS revenue model*** **Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts*** **Experience working with a technical customer base and corporate IT projects and processes*** **Proven ability to lead people internally and externally to drive outcomes*** **A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue*** **Ability to work across geographies and cultures*** **Bachelor’s Degree (or equivalent) or higher******Even Better:***** **Intellectual curiosity*** **Sense of humor******How you will be measured:***** **Retaining and growing revenue within the existing customer base*** **Increasing executive visibility into your customer base*** **Increasing customer health scores and NPS*** **Creating OutSystems advocates in your customer base****The Longer Story:**OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.**Working at OutSystems**Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.* A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.* Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.* Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.* Disrupting the status quo is in our DNA. In fact, it’s why our company exists.* We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants