Senior Customer Services Coordinator

The United Welsh Group; Caerphilly; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused organization in Caerphilly seeks Senior Customer Service Coordinators to oversee customer service operations and support their team. Candidates should have experience in customer service, strong communication skills, and the ability to resolve complaints effectively. This role requires onboarding new team members to promote positive customer interactions. Interested applicants must submit a CV, cover letter, and an Equality and Diversity form via email.

Qualifications

• Experience in customer service and team support.
• Strong communication skills, both written and verbal.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Oversee and support the team delivering customer service channels.
• Ensure excellent customer experiences in person, via phone, and online.
• Deliver onboarding and training for new team members.

Job description

Home Senior Customer Service Coordinator x2

Senior Customer Service Coordinator x2

We are looking for Senior Customer Service Coordinators to oversee and support the team who deliver our day-to-day customer service channels.

As confident, supportive individuals you will use your wealth of knowledge to ensure the team consistently provides excellent customer experiences in person, over the telephone, and online.

You will also work to achieve timely and effective resolutions for complaints, and create and maintain accurate information resources for the team, as well as deliver onboarding and training for new team members to ensure a positive start to their roles.

If you require these documents in an alternative format, such as large print or a white or coloured background, please contact our Communications team.

To apply, please complete our online application form which can be foundhere .

Your cover letter must address each of the essential and desirable criteria, detailing your knowledge and experience in relation to each one, in no more than 1,000 words.

In addition to your CV and cover letter, please also complete our online Equality and Diversity form which can be foundhere . If you do not complete all parts of this process, you will be at risk of your application not being progressed further.

We reserve the right to close this role early if we receive a high volume of suitable applications.

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

• We would be grateful if you could submit the Equality and Diversity form. The information you provide will be used for monitoring purposes only and will be kept separate from your application
• Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
• Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

Please send any applications to [e-mail] or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.