Senior Customer Service Lead: End-to-End Delivery

EV Cargo Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in the United Kingdom is seeking a customer service representative to manage customer expectations and ensure repeat business while maximizing gross margin. The role involves developing strong relationships with key contacts and ensuring compliance. The ideal candidate will have prior customer service experience, excellent communication skills, and a methodical approach to problem-solving. This position offers a competitive salary and a structured working environment from Monday to Friday.

Qualifications

• Previous customer service experience along with excellent customer service skills.
• Experience of Windows 10 in a business capacity.
• Proven ability to work within a small team.

Responsibilities

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Proactively monitor all areas of key sensitivity ensuring compliance.

Skills

Customer service experience

Excellent telephone manner

Attention to detail

Administration skills

Job description

A logistics company in the United Kingdom is seeking a customer service representative to manage customer expectations and ensure repeat business while maximizing gross margin. The role involves developing strong relationships with key contacts and ensuring compliance. The ideal candidate will have prior customer service experience, excellent communication skills, and a methodical approach to problem-solving. This position offers a competitive salary and a structured working environment from Monday to Friday.