Senior Customer Service Consultant - Reefer

Maersk Growth; Felixstowe; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global logistics leader located in Felixstowe is seeking a Senior Customer Experience Consultant to enhance client and stakeholder experiences. In this role, you'll oversee daily operations, build strong relationships, and drive process optimisation. Candidates should have proven supply chain and logistics experience, strong stakeholder management skills, and be proficient in Microsoft Office. The role offers hybrid working options, annual bonus, and various employee benefits. Join us in shaping the future of global logistics.

Benefits

25 days annual leave

Hybrid working post-probation

Annual bonus and pension scheme

Family-friendly benefits

Employee Assistance Program access

Short-term incentives for outstanding results

Qualifications

• Proven experience in supply chain, ocean, or logistics operations.
• Strong stakeholder management and client relationship skills.
• GCSS and case management expertise.
• Proficiency in Microsoft Office.
• Operational and financial acumen.
• Customs process awareness (nice to have).
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily operations and ensure KPIs are met.
• Build strong relationships with customers and stakeholders.
• Drive process optimisation and automation.
• Monitor financial workflows and resolve issues.
• Collaborate with global teams and manage offshoring transitions.
• Support onboarding and identify business development opportunities.

Skills

Supply chain

Stakeholder management

Client relationship skills

GCSS expertise

Microsoft Office

Operational acumen

Problem-solving skills

Job description

Who we are:

Maersk is a global leader in integrated logistics, pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

Are you ready to lead customer excellence and strengthen global supply chains? As a Senior Customer Experience Consultant in our Felixstowe office, you’ll ensure outstanding client and stakeholder experiences while driving operational performance. You’ll act as the first point of escalation, coach team members, and deliver continuous improvement across workflows and financial processes.

Key Responsibilities:

• Oversee daily operations and ensure KPIs are met
• Build strong relationships with customers and stakeholders
• Drive process optimisation and automation
• Monitor financial workflows and resolve issues
• Collaborate with global teams and manage offshoring transitions
• Support onboarding and identify business development opportunities

What you bring:

• Proven experience in supply chain, ocean or logistics operations
• Strong stakeholder management and client relationship skills
• GCSS and case management expertise
• Proficiency in Microsoft Office
• Operational and financial acumen
• Customs process awareness (nice to have)
• Excellent communication and problem‑solving skills

What we offer:

• 25 days annual leave with the option to buy or sell 5 days
• Hybrid working after probation (2 days office / 3 days home)
• Annual bonus and pension scheme
• Family‑friendly benefits and retailer discounts
• Access to mental and financial health tools via our Employee Assistance Program
• Short‑term incentives for eligible roles to recognise outstanding results

Ready to make an impact? Apply now and help us shape the future of global logistics.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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