Senior Customer Insight Strategist

Parking Network BV; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Manchester is looking for a Senior Customer Insight Analyst to drive data-led decisions in customer behavior and strategy. This role involves collecting and analyzing data to improve marketing campaigns and enhance the customer experience. The ideal candidate will possess strong SQL and data visualization skills, with a proven ability to generate insights and automate reporting. Comprehensive benefits including a 10% company pension and flexible working hours are offered.

Benefits

25 days holiday, increasing with service

Option to buy up to 10 extra days

10% company pension

On-site gym

Flexible benefits and discounts

Rail and retail discounts

2 paid volunteering days per year

Access to health & wellbeing events

Formal and informal development options

Enhanced parental leave

Qualifications

• Experience in a data, insight or customer analytics role.
• Strong SQL skills and experience working with relational databases.
• Hands-on experience with data visualization tools.

Responsibilities

• Collecting, analysing and interpreting customer data.
• Building, maintaining and optimising dashboards.
• Developing and maintaining customer segmentation models.

Skills

Data analysis

SQL

Data visualization tools

Customer insights

Automation of reports

Advanced Excel

Tools

Power BI

Tableau

Google Data Studio

Job description

A leading technology company in Manchester is looking for a Senior Customer Insight Analyst to drive data-led decisions in customer behavior and strategy. This role involves collecting and analyzing data to improve marketing campaigns and enhance the customer experience. The ideal candidate will possess strong SQL and data visualization skills, with a proven ability to generate insights and automate reporting. Comprehensive benefits including a 10% company pension and flexible working hours are offered.