Senior Customer Analyst - Data-Driven Insights

Aviva Direct Ireland Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company in Greater London is seeking a Senior Customer Analyst to leverage advanced analytics and statistical techniques to drive better customer and commercial outcomes. The ideal candidate will have strong programming skills in SQL and/or Python, exceptional communication abilities, and a proactive attitude. This position offers a competitive salary between £55,000 and £75,000, along with bonuses and various benefits that support work-life balance.

Benefits

Starting salary of £55,000 – £75,000

10% bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Potential for free Aviva shares

Supportive policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days

Qualifications

• Strong programming skills in SQL and/or Python.
• Ability to influence and partner on shared goals.
• Positive, proactive attitude and ability to work independently.

Responsibilities

• Apply robust analytics techniques to generate actionable insights.
• Collaborate with stakeholders to improve marketing effectiveness.
• Tell compelling stories with data using a commercial mindset.

Skills

Exceptional communication and stakeholder management skills

Critical thinking and problem-solving

Expertise in measuring incrementality through statistical techniques

Positive, proactive attitude

Strong programming skills in SQL and/or Python

Education

Degree or post-graduate level in a numerate or programming-oriented subject

Job description

A leading insurance company in Greater London is seeking a Senior Customer Analyst to leverage advanced analytics and statistical techniques to drive better customer and commercial outcomes. The ideal candidate will have strong programming skills in SQL and/or Python, exceptional communication abilities, and a proactive attitude. This position offers a competitive salary between £55,000 and £75,000, along with bonuses and various benefits that support work-life balance.