Senior Client Success Executive

Fifty Technology Ltd; City of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology firm in the City of London is seeking a Client Success Manager to join their growing team. The role involves managing client relationships, ensuring quality in communications and reporting, and developing media strategies. Ideal candidates will have experience in media advertising, strong client-facing skills, and a keen attention to detail. The package includes a competitive salary of £30-35K, bonuses, and excellent benefits including flexible working options.

Benefits

25 annual leave days + bank holidays

Paid volunteer leave

Matching contributions for fundraising

Contributory pension scheme

Private healthcare

Flexible working arrangements

Qualifications

• Experience in media advertising, whether working within a brand or for media providers.
• Confident in client-facing roles with a proven track record in communication.
• Ability to manage multiple campaigns while meeting client challenges.

Responsibilities

• Support client accounts and management, ensuring high-quality outputs.
• Develop and retain revenue streams with clients.
• Ensure client dashboards and KPIs are tracked accurately.

Skills

Experience in media advertising

Understanding of media landscape

Client-facing experience

Ability to engage and influence stakeholders

Strong communication skills

Attention to detail

Job description

Our Mission

Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.

Our Company

Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights. It’s complex data, made actionable for everyone.

Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform.

We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone. You can read more about our culture and values here.

Your Role

This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Key aspects of your role include:

• Supporting large client accounts and ownership of some client accounts, including relationship management.
• Ensuring the high-quality output of all client communications, presentations and deliverables from you or your wider team.
• Supporting the creation of account plans (across insights, strategy and media planning) tailored to Fifty’s core insights and audience understanding, to achieve the client's goals.
• Supporting sales on client pitching, proposal writing and/or presentations.

Your Responsibilities

Client relationship management

• Responsibility for client reporting, proposal writing and communications.
• Develop, grow and retain existing and new revenue streams with your clients.
• Total quality control for all output delivered to you or the team's clients.

Strategic media development & planning

• Help to develop and shape (with input from your manager, and our insights & strategy teams), media execution strategies and plans.
• Briefing our insights and strategy teams/solutions to ensure they are shaped to your clients' needs.

Execution

• Ensure client dashboards, reporting, and templates are maintained and updated, and that campaign work is executed to the highest standard internally.
• Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions.
• Supporting the delivery of client reporting, PCAs, QBRs and any other output-based reporting.

Attitude

• Ensure every client touch point is delivered to the highest standards expected of Fifty.
• Inspiring, engaging and delighting our clients with our outputs.
• Be humble, be kind, and support others in their learning and development.

Your Essential Skills

• Experience in media advertising, whether working within a brand or for providers of media.
• An understanding of the media landscape, communications planning and media solutions available in the market (preparing & presenting media plans).
• Confident and experienced in acting in client-facing roles.
• Ability to engage, persuade and influence stakeholders within your client & manage multiple campaigns.
• A brilliant communicator with a track record of building strong relations with colleagues and clients.
• Have the ability to juggle multiple stakeholders and meet their challenges.
• A keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts.

Your Salary

£30-35K + Up to 25% Commission Scheme + Company-wide bonus

Our Benefits

At Fifty we...

...Recharge.

• 25 annual leave days + bank holidays
• Increased annual leave the longer you've worked with us
• Office closure over Christmas

...Give Back.

• Paid volunteer leave
• Matched giving for a fundraising cause

...Support.

• Contributory pension scheme based on level of seniority
• Generous and inclusive parental leave and sick pay policies
• Individual Learning & Development budgets
• A Mac laptop
• £100 personal budget for your home working station + a new monitor
• Mobile phone contract contributions
• Cycle to work scheme

...Socialise.

• Fifty Thursdays - monthly breakfasts and an early finish with games and drinks
• Company-wide quarterly socials

Work-Life Balance at Fifty

Flexibility

• Flexible working arrangements
• Work abroad options
• Dog friendly office

Wellbeing

• Access to free counselling through our Employee Assistance Programme
• Three 'Duvet Days' in addition to annual leave
• Private healthcare
• Discounts on gym memberships and spa retreats

For more insight into Fifty culture and office life, you can find us on Instagram.

Our Diversity and Inclusion Commitment

At its core, Fifty aims to understand humans better – but this mission doesn’t stop with our technology, it feeds into our internal ethos too. Our belief in the power of human connection has helped us build a workplace where everyone can thrive and succeed. We know that the best work happens when we bring diverse and innovative minds together to work towards a common goal. So if you want to join team Fifty, we can’t wait to hear from you! You can find out more about our commitment to Diversity and Inclusion here.

If you come from a marginalised or underrepresented group, we urge you to apply. We believe that diversity is key to building a strong and innovative team, and we want to ensure that all voices are heard and valued. If you are hesitant to apply because you don't feel you meet every single job requirement, we want to reassure you that we encourage all qualified candidates to apply. We believe that your unique perspective and experiences can bring invaluable insights to our team, and we are committed to providing a supportive and inclusive work environment where everyone can thrive.

If you require additional support, reasonable adjustments or would just like an informal chat about the recruitment process, please reach out to our People Manager at [e-mail].

For the first stage in our recruitment process, your application documents will be anonymised. We therefore ask that you do not include your name or any other identifiable information in the written sections of the application.

Our Logistics

Our process consists of:

1. 30 minute meeting with our People Manager to bring your CV to life and give you an insight into working at Fifty
2. 45 minute video meeting with the hiring team who will ask and answer role specific questions
3. Task based, face-to-face interview with the Hiring Manager, one of our directorsand our People Manager

We are able to let you know if you are invited to an interview or not. However, we do receive a lot of applications and as a small team we are sometimes unable to give individual feedback on each application.