Senior Client Advisor - Old Bond Street

Dolce & Gabbana S.r.l.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail brand in London is seeking an experienced Client Advisor to enhance client experiences and provide exceptional service. The ideal candidate possesses at least three years in luxury retail, strong interpersonal skills, and a proactive attitude. This full-time position requires fluency in English and offers opportunities to build lasting customer relationships.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Good customer focus with strong presentation and communication skills.
• Self-motivated with positive attitude.

Responsibilities

• Tailor the client experience to elevate brand perception.
• Promote and sell products by identifying customer needs.
• Deliver outstanding customer service and build long-term relationships.

Skills

Fluency in English

Effective sale techniques

Good customer focus

Strong presentation skills

Interpersonal communication skills

Self-motivation

Strong team player

Job description

1 week ago Be among the first 25 applicants

We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long‑term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self‑motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player

Location: London

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Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting, Information Technology, and Sales

Industries

Retail Luxury Goods and Jewelry