Senior Claims Handler, Liability

Apollo Group; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading independent insurer in the UK is seeking a Senior Claims Handler to manage complex liability claims in the US Casualty portfolio. The role requires extensive experience in claims handling within the Lloyd’s or London Market and strong communication skills. With a hybrid working model and a comprehensive benefits package, this position is perfect for proactive professionals keen on delivering exceptional service in a collaborative environment.

Benefits

Discretionary bonus

31 days of annual leave

Non-contributory pension

Private medical insurance

Qualifications

• Experience within the Lloyd’s or London Market, exposure to US General Liability is ideal.
• Ability to influence effectively across internal and external partners.
• Organised, detail-focused, proactive approach to workload management.

Responsibilities

• Manage liability and casualty claims across Apollo’s syndicates.
• Handle claims efficiently ensuring compliance with regulatory requirements.
• Provide claims insight to underwriting teams.
• Maintain high-quality documentation throughout the claims lifecycle.

Skills

Extensive experience handling liability and casualty claims

Strong technical expertise in managing complex claims

Excellent knowledge of ECF and London Market claims processes

Sound analytical and decision-making capability

Strong stakeholder management skills

Job description

Senior Claims Handler, Liability

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Apollo is a specialised independent (re)insurer, established in 2009, to deliver top-tier products and services to clients, brokers, and capital partners at Lloyd’s. The name 'Apollo' was inspired by the achievements of one of its founding investors, Neil Armstrong, the first person to walk on the moon in 1969. Together with Jim Hays, Neil identified an opportunity to create a unique service provider within Lloyd’s.

Since its inception, Apollo has significantly broadened its portfolio of insurance solutions. This includes Apollo 1969’s traditional and specialty lines, ibott 1971’s innovative sharing economy products, and managing agency services at Lloyd’s through our Platform Partner Syndicates. Today, Apollo continues to grow with team of 300 professionals dedicated to fulfilling the company’s mission of enabling a resilient and sustainable world.

“We attract and retain a diverse range of talent by fostering an inclusive, equitable team environment where individuals from all backgrounds have opportunities to grow, succeed, and contribute. We empower our teams to achieve excellence and drive forward-thinking solutions, aiming to enable a resilient and sustainable world.” - David Ibeson, Group CEO

Your Role

As a Senior Claims Handler within Apollo’s Liability team, you will take ownership of complex and high-value claims across the US Casualty portfolio, working within defined authority levels and supporting the Liability Claims Manager. You will play a key role in claims handling, reporting, and stakeholder engagement, ensuring effective outcomes that align with Apollo’s values and conduct principles.

What you’ll do

• Manage liability and casualty claims across Apollo’s syndicates, predominantly from the US Casualty book.
• Handle claims efficiently within defined authority, ensuring accuracy, transparency, and compliance with all regulatory requirements.
• Provide claims insight and feedback to underwriting teams on coverage, wordings, and developing claim trends.
• Collaborate with the Liability Claims Manager on large loss processes, reserving, and management reporting.
• Maintain high-quality documentation and reporting throughout the claims lifecycle.
• Build trusted relationships with brokers, adjusters, and legal partners, ensuring clear communication and exceptional service delivery.
• Support the implementation of Apollo’s conduct standards and commitment to fair customer outcomes.

What we are looking for

• Extensive experience handling liability and casualty claims within the Lloyd’s or London Market, ideally with exposure to US General Liability.
• Strong technical expertise and confidence in managing complex claims within a collaborative, high-performing team.
• Excellent working knowledge of ECF and London Market claims processes.
• Sound analytical and decision-making capability, balancing commercial awareness with regulatory expectations.
• Highly organised, detail-focused, and proactive approach to workload management.
• Strong stakeholder management and communication skills, with the ability to influence effectively across internal and external partners.

What you will get in return

Our compensation package is designed to attract top talent. In addition to a fair and attractive salary, this role offers a discretionary bonus and a comprehensive range of benefits, including 31 days of annual leave, a non-contributory pension and private medical insurance.

Our Commitment to Inclusion

Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data driven decision making and collaboration to every relationship and every risk. To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve.

That is why we’re focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference. Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

We offer a range of support and run a programme of events and training that recognise the challenges and opportunities relating to diversity.

Hybrid & flexible working

At Apollo, hybrid and flexible working is fully embraced and we do not see the benefit of presenteeism. We understand that no two colleagues are alike, and as such we support the ability to remain agile and achieve a home and work balance to best suit business and personal commitments.

Supporting your application

Apollo are committed to ensuring an inclusive and supportive recruitment experience for everyone. Our process includes both virtual (Microsoft Teams) and in-person interviews. If there’s anything we can do to make your experience more comfortable or accessible, please let us know.

You can use the following link to share any adjustments or support you may need in advance or on the day Clear Talents

Thank you!

To find out more about our values, ESG strategy and commitment to inclusion please click on Life at Apollo pack.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business

Industries

Insurance

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