Senior Claims Handler

BELFOR Holdings Inc.; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in loss adjustment is seeking an administrative support specialist to enhance customer satisfaction and operational efficiency. The role involves coordinating communications and logistics for claims processing, ensuring compliance, and maintaining customer records. Candidates should have experience in insurance or construction claims, excellent communication skills, and the ability to manage multiple tasks effectively. The position offers comprehensive benefits including annual pay reviews and health plans.

Benefits

Eye Test

Employee Assistance Programme

Annual Pay Review

Training and Continuing Education

Health Cash Plan

Life Insurance

Qualifications

• Previous experience in insurance or construction claims coordination is essential.
• Proficient in verbal and written communication.
• Ability to build rapport and manage difficult situations.

Responsibilities

• Deliver timely and accurate administrative support to ensure operational efficiency.
• Act as primary point of contact, managing customer queries effectively.
• Maintain accurate records of all customer communications.

Skills

Communication skills

Customer service ethos

Attention to detail

Problem-solving

Multi-tasking

Education

GCSE Maths and English – minimum Grade 4 (C)

Tools

MS Office

Teams

Outlook

Job description

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

BELFOR provides a comprehensive service for a variety of insurance companies by reinstating their customers’ homes after flood or fire damage. This role is part of a team looking after a dedicated geographical area, and reporting to a Project Manager. You will provide the main point of contact for our customers during their claim with us as well as coordinating field staff on behalf of the Project Manager.

ROLE PURPOSE

To deliver exceptional administrative and customer support that ensures operational efficiency, enhances customer experience, and contributes to the financial and service performance of the team by managing communications, coordinating logistics, maintaining accurate records, and supporting job progress from initiation to completion.

Job Description

• Ensure seamless operational support: Deliver timely and accurate administrative assistance to the Project Manager and field team, enabling them to prioritise direct delivery to our customers.
• Maintain real‑time visibility of job progress: Consistently update the claims system to support efficient workflow and decision-making.
• Enhance customer satisfaction and trust: Act as the primary point of contact, providing clear and responsive communication, and proactively resolving queries.
• Ensure compliance and traceability: Maintain detailed and accurate records of all customer and team communications.
• Facilitate smooth financial transactions: Accurately process customer policy excess payments, contributing to efficient revenue collection.
• Support operational continuity: Coordinate and schedule follow‑up visits with customers, ensuring timely service delivery.
• Procure required materials and equipment based on team requests, avoiding delays and ensuring readiness for project execution.
• Contribute to financial performance monitoring: Maintain a clear understanding of job‑level financials, supporting informed decision‑making and cost control.

Requirements for Role

• Previous experience of handling and coordinating claims within an insurance or construction‑based environment.
• Excellent verbal and written communication.
• A strong customer service ethos, with the ability to build rapport, demonstrate empathy and manage difficult situations.
• Attention to detail.
• The ability to manage multiple tasks, prioritise effectively, and meet deadlines in a demanding environment.
• A willingness to find solutions to problems and not be afraid to ask for help.
• Proficiency in using computer systems, including MS Office, Teams, and Outlook.
• The ability to work effectively as part of a small team, and on your own initiative.

QUALIFICATIONS

• GCSE Maths and English – minimum of Grade 4 (C) in both.
• Knowledge of insurance or property reinstatement industries would be beneficial.
• Experience of using CRM/ERP systems is desirable.

What we offer

• Eye Test
• Employee Assistance Programme
• Induction and E‑Learning
• Annual Pay Review
• Training and Continuing Education
• Health Cash Plan
• Life Insurance

Interested?

Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!