Senior Business Support

Transformationunitgm; West Bromwich; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare organization in West Bromwich is seeking a Senior Business Support professional to join their Primary Care, Community & Therapies Clinical Group. The role entails providing comprehensive administrative support, managing patient referrals, and ensuring effective communication within a healthcare setting. Ideal candidates will possess significant experience in healthcare administration and relevant qualifications. This full-time position offers a salary of £27,485 - £30,162 per annum, promoting a diverse workforce committed to community health.

Benefits

Flexible working

Career development opportunities

Qualifications

• Experience in healthcare administration is essential.
• Candidates should demonstrate evidence of continuing professional development.
• Health records management qualification is advantageous.

Responsibilities

• First point of contact for patients for specific services.
• Referral management and registration of patients using systems.
• Typing clinical correspondence and managing clinical diaries.

Skills

Significant experience within a healthcare administration environment

Excellent communication skills

Ability to prioritise own work

Team player

Education

NVQ level 4 or equivalent experience/knowledge

RSA III or equivalent

GCE/GCSE English and Maths equivalent to a Grade C

Job description

Main area Administration Services for Community Grade NHS AfC: Band 4 Contract Permanent: Shift Pattern 8.00 - 16.00, 09.00 - 17.00, 10.00 - 18.00 or 12.00 - 20.00 with some requirement for 7 day cover Hours

• Full time
• Flexible working

37.5 hours per week (Shift Pattern 8.00 - 16.00, 09.00 - 17.00, 10.00 - 18.00 or 12.00 - 20.00 with some requirement for 7 day cover) Job ref 381-CT-7595572

Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town West Bromwich Salary £27,485 - £30,162 per annum Salary period Yearly Closing 07/01/2026 23:59

Senior Business Support

NHS AfC: Band 4

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

We would welcome candidates to apply who do not hold Level 3 Team Leading/Supervisor qualification as this could be offered as a development opportunity during employment.

Main duties of the job

The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries. There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

The role is for 37.5 hours per week working, Mon - Sun, 8.00am - 6.00pm and Bank Holiday cover 8am - 6pm, with some need to cover 12.00 - 20.00 on a rota basis.

This role requires onsite working.

The successful candidate will enhance our team by having the following experience and qualities:

• Significant experience within a healthcare administration environment
• Evidence of continuing professional development
• Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.
• RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C
• Excellent communication skill to deal with patients, colleagues and referring agents. Ability to prioritise own work and work under pressure with conflicting demands. Team player

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of what this role entails.

Person specification

Qualifications

• Evidence of continuing professional development
• Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge

Experience

• Previous experience ideally in a healthcare administration environment.

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing “better, faster and safer care to the population of the Black Country and beyond”.

To support this vision, we are actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a hot and cold arrangement
• Consider the optimal use of resources through consolidation and specialisation
• Seek to reduce unwarranted variance, level up / standardise care through a Networked Service Solution approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.