Senior Application Support Engineer: Fintech Escalations

Ryft Pay ltd.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fintech company based in Manchester is seeking a Senior Application Support Engineer to serve as a vital link between customers and engineering teams. The role involves diagnosing and resolving complex technical problems, ensuring system stability, and mentoring junior support members. Ideal candidates will have strong troubleshooting skills, a customer-centric mindset, and experience in fintech or SaaS environments. The position is office-based in Manchester at least two days a week.

Benefits

Impactful work

Inclusive culture

Career growth opportunities

Qualifications

• Proven experience as a senior application or technical support engineer.
• Exceptional problem-solving skills in a fast-paced environment.
• Experience in troubleshooting REST APIs and web services.

Responsibilities

• Act as a senior point of escalation for complex technical issues.
• Collaborate with customers and engineering teams for troubleshooting.
• Monitor the health of applications for high availability.

Skills

Technical troubleshooting

Problem-solving

Communication skills

Collaboration

Customer-centric mindset

Tools

REST APIs

Web services

Job description

A fintech company based in Manchester is seeking a Senior Application Support Engineer to serve as a vital link between customers and engineering teams. The role involves diagnosing and resolving complex technical problems, ensuring system stability, and mentoring junior support members. Ideal candidates will have strong troubleshooting skills, a customer-centric mindset, and experience in fintech or SaaS environments. The position is office-based in Manchester at least two days a week.