Senior Application Support Engineer

Ryft Pay ltd.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fintech company based in Manchester is seeking a Senior Application Support Engineer to serve as a vital link between customers and engineering teams. The role involves diagnosing and resolving complex technical problems, ensuring system stability, and mentoring junior support members. Ideal candidates will have strong troubleshooting skills, a customer-centric mindset, and experience in fintech or SaaS environments. The position is office-based in Manchester at least two days a week.

Benefits

Impactful work

Inclusive culture

Career growth opportunities

Qualifications

• Proven experience as a senior application or technical support engineer.
• Exceptional problem-solving skills in a fast-paced environment.
• Experience in troubleshooting REST APIs and web services.

Responsibilities

• Act as a senior point of escalation for complex technical issues.
• Collaborate with customers and engineering teams for troubleshooting.
• Monitor the health of applications for high availability.

Skills

Technical troubleshooting

Problem-solving

Communication skills

Collaboration

Customer-centric mindset

Tools

REST APIs

Web services

Job description

Ryft is a Manchester-based fintech that provides innovative payment solutions for businesses across the UK and EU. We simplify complex, multi-sided payments by offering a full end-to-end solution. As Ryft operates in one of the most exciting areas of the fintech sector, we help software companies and marketplaces create new revenue streams and exciting products by using our platform.

About the Role

We're looking for an experienced Senior Application Support Engineer to join our team. In this role, you’ll be a crucial link between our customers and our engineering teams, focusing on the diagnosis and resolution of complex technical problems. You'll use your expertise to dive deep into issues, collaborating closely with both customers and engineers to ensure swift and effective solutions.

This position is ideal for a seasoned problem-solver with a knack for technical troubleshooting and strong communication skills. You'll play a vital role in maintaining the stability of our systems and providing a seamless experience for our most important customers. This position is based in our Spinningfields, Manchester office for at least two days per week.

Key Responsibilities

• Problem Resolution: Act as a senior point of escalation for complex technical issues, performing in-depth diagnostics and root cause analysis.
• Customer & Engineering Liaison: Collaborate directly with customers to understand and troubleshoot their issues, then work with our engineering teams to ensure timely and effective resolutions.
• System Stability: Monitor the health of our applications, proactively identifying potential issues to ensure high availability and performance.
• Knowledge Sharing: Document and communicate technical findings and solutions to both customers and internal teams.
• Mentorship: Guide and support junior members of the support team, helping to build a high-performing and knowledgeable team.

What We’re Looking For

• Proven experience as a senior application or technical support engineer.
• Exceptional problem-solving skills, with a strong ability to diagnose and resolve complex technical issues in a fast-paced environment.
• Experience in troubleshooting and working with REST APIs and other web services.
• Excellent communication and collaboration skills, with the ability to translate complex technical information for both technical and non-technical audiences.
• A customer‑centric mindset with a passion for providing outstanding service and building strong customer relationships.
• Experience in a fintech or SaaS environment is a plus.

Why Ryft?

• Impactful Work: You'll be a critical part of a team that directly contributes to the success and satisfaction of our customers.
• Inclusive Culture: Join a diverse and collaborative team that values growth, respect, and continuous improvement.
• Career Growth: Opportunity to develop your technical skills and advance your career in a rapidly growing fintech company.

If you’re ready to take on a challenging and rewarding role at a company that is shaping the future of payments, we would love to hear from you!