Senior Admissions Coordinator and Pathway Tracker

Cambridge University Hospitals; Cambridge; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A prestigious UK healthcare institution is seeking a Senior Admissions Coordinator to oversee the Oral and Maxillofacial Surgery waiting lists and coordinate patient pathways. Candidates should have experience in healthcare service planning and management, coupled with excellent interpersonal skills and a solid understanding of NHS standards. This role involves significant administrative responsibilities to ensure patients receive efficient surgical care. Flexible work options are available, and the institution values diversity and inclusion in its hiring practices.

Benefits

Flexible working hours

On-site leisure facilities

Subsidized parking

Qualifications

• Experience in managing surgical waiting lists.
• Demonstrable success in planning and organizing health services.
• Knowledge of patient confidentiality processes.

Responsibilities

• Manage and track patient pathways in Maxillofacial Surgery.
• Schedule Inpatient procedures according to guidelines.
• Ensure compliance with NHS waiting time targets.

Skills

Interpersonal skills

Time management

Negotiation skills

Proficient in MS Office

Knowledge of NHS standards

Education

A Level standard or equivalent

GCSE in English and mathematics

Tools

EPIC system

Access database

Excel

Job description

Senior Admissions Coordinator and Pathway Tracker

Band 4

Main area Division D - Maxillo Facial Surgery Grade Band 4 Contract 12 months (Fixed Term / Secondment) Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-D-CVA41-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division D Town Cambridge Salary £27,485 - £30,162 p.a. pro rata Salary period Yearly Closing 01/01/2026 23:59 Interview date 09/01/2026

Job overview

An opportunity has arisen for a motivated Senior Admissions Coordinator to manage the Oral and Maxillofacial Surgery (OMFS) surgical procedure waiting lists and track patient pathways.

You will need to provide an efficient, effective quality administration service to patients and staff, as well as providing a full surgical booking coordinator role within the team. This will involve, dealing with Adult and Paediatric patients, liaising with families / patients, hospital staff, arranging pre-assessments and booking Inpatient Procedures.

You will be responsible for the comprehensive tracking of patients RTTs, therefore a knowledge of all NHS targets including 18 week and Cancer Pathways is desirable for this role.

You must be capable of working independently while exercising personal initiative and able to organise your work load to meet the changes in demand within the service.

Knowledge is desirable, but training on all aspects of the role will be given.

Main duties of the job

You will be responsible for the scheduling of Inpatient procedures, working closely with staff at all levels both internally and externally.

Proactively manage patient waiting times, registration and booking of all patients in line with Trust Policies and Procedures, National targets and paying particular attention to the 18 week Referral to Treatment targets and cancer targets.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 1 January 2026.

Interviews are due to be held on 9 January 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to A Level standard or equivalent
• GCSE or Equivalent in English and mathematics
• Evidence of continued development and lifelong learning

Experience

• Demonstrable success in planning and managing waiting lists
• Previous experience of working in healthcare or public sector
• Experience in liaising with independent providers / external agencies
• Success in working collaboratively across professions and services
• Experience managing and booking surgical waiting lists

Knowledge

• In depth knowledge of waiting lists and booking procedures
• Understanding of current waiting times targets
• Good understanding of patient confidentiality and data quality processes
• Sound knowledge of office procedures
• The importance of successful partnership working
• Comprehensive understanding of Medical terminology
• Knowledge of NHS performance standards and initiatives

Skills

• Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
• Ability to influence others positively and act as a role model within a small team
• Influencing clinicians and managers for service improvement
• Sound use of email and various IT packages at intermediate /advanced level, eg, MS Office
• Competent use of Excel at intermediate level
• Good time management and organisational skills to meet tight deadlines and work effectively under pressure and accurately
• Maintain a calm and professional manner when dealing with challenging people and distressed patients
• Prioritise own workload and help others to prioritise
• Ability to work for most part on own initiative and make appropriate decisions in absence of management
• Demonstrate attention to detail and produce work with consistent levels of accuracy
• Knowledge of and experience using EPIC to track patients
• Knowledge and experience using access database

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

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