Senior Account Support

Check in Apartments; City of London; Hybrid; GBP 34,000; Full time

Job summary

A serviced accommodation agency in London is seeking a Senior Account Support. You will assist in managing client bookings and providing exceptional service. The role involves preparing quotes, handling enquiries, and liaising with property partners. Ideal candidates should have strong organisational skills and attention to detail, with previous experience in corporate travel bookings preferred. The position offers a competitive salary of £34,000 and benefits including a bonus scheme and professional development opportunities.

Benefits

Annual bonus scheme

23 days annual leave plus bank holidays

Health benefits scheme

Professional development opportunities

Day off for your birthday

Qualifications

• Previous experience in managing corporate travel bookings is preferred.
• Strong desire to deliver exceptional client experiences.
• High attention to detail with effective multi-tasking.

Responsibilities

• Assist Account Managers in handling client enquiries and bookings.
• Prepare accurate quotations and booking confirmations.
• Monitor multiple tasks ensuring service levels are met.

Skills

Excellent organisational skills

Customer service orientation

Negotiation skills

Attention to detail

Job description

Company Overview

Checkin Apartments is an established London‑based agency, founded in 2009, specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels, serviced apartments and corporate housing solutions for business travel, relocations and short lets in the UK and across key cities of the world. We go the extra mile to offer a streamlined, personalised and reliable service that's second to none and are proud to have won and been shortlisted for many awards over the years.

The Role

As Senior Account Support, you will play a vital role in supporting our Account Management team to deliver a best‑in‑class booking service. You will be responsible for handling day‑to‑day client enquiries, preparing quotes, managing bookings, and ensuring every detail is accurate and communicated effectively. This role is ideal for someone highly organised, service‑driven, and looking to grow within the corporate travel and hospitality sector.

Key Responsibilities

• Assist Account Managers in managing client enquiries and bookings from initial request through to check‑out.
• Prepare accurate quotations and booking confirmations, simplifying complex information for clients.
• Take the lead on the daily operations for assigned accounts.
• Prepare operational plans ahead of time for busy periods so that supply partners are prepared and clients are managed smoothly for enquiry, arrival and billing purposes.
• Support with client property viewings and occasional industry events.
• Maintain accurate records of bookings, correspondence, and client details in line with internal processes.
• Liaise with property partners to secure availability, negotiate terms, and resolve booking discrepancies.
• Monitor multiple tasks simultaneously, meeting agreed service levels and deadlines.
• Proactively identify ways to improve systems, processes, and client satisfaction.

Requirements

• Previous experience in managing bookings either corporate travel or multi‑site sales office of hotel / serviced apartments (preferred).
• A strong desire to deliver exceptional client experiences every time.
• Excellent organisational and administrative skills, including handling calls, emails, and documentation efficiently.
• Confident with numbers and a willingness to develop commercial and negotiation skills.
• High attention to detail with the ability to manage multiple priorities effectively.
• A proactive, positive, and collaborative approach to working with clients and colleagues.

Benefits

• Annual Salary £34,000 per annum.
• Annual Bonus Scheme.
• 23 days annual leave plus bank holidays.
• Day off for your birthday.
• Well connected modern office with refreshments & events.
• Health benefits scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation).
• Professional development opportunities.
• Collaborative and supportive team environment.
• Opportunity to work with a growing company and shape its future.

Hybrid working role, normally working a minimum of 4 office days per week in our Hammersmith HQ. During the probation period you will be expected to work 5 office days per week. The office hours are 9am to 5.30pm (lunch half an hour), Monday to Friday.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Travel Arrangements