Senior Account Director

Fuse International Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global events agency in London seeks a Senior Account Director to oversee ticketing and hospitality services. The successful candidate will lead client engagement projects, manage project teams, and drive strategic best practices in event delivery. Ideal candidates will have strong interpersonal skills and experience in managing complex projects and teams. This is a full-time role requiring flexibility and eligibility to work in the UK.

Qualifications

• Experience managing a team in ticketing, events, and live experiences.
• Experience leading complex ticketing and events projects from start to finish.
• Ability to mentor others and manage multiple projects simultaneously.
• Experience dealing with third parties in events and live experiences.

Responsibilities

• Lead ticketing, hospitality, and fan engagement projects for clients.
• Manage day-to-day client delivery and project teams.
• Create events budgets and forecasts.
• Drive best practices in event and ticket management.
• Mentor and develop team members, managing recruitment.

Skills

Team management

Project management

Client relationship management

Interpersonal skills

Attention to detail

Job description

About The Role

Reporting to: Head of Events & Live Experiences

As we continue to evolve our business, we are looking for a Senior Account Director to drive strategic and tactical best practice across ticketing, hospitality and fan engagement services and oversee the development and expansion of our offering within the core Events Division. The role will be varied with a focus on hospitality and ticketing management, delivery of first-class hospitality experiences, and live event / client activation planning and delivery. You will have strong interpersonal and project management skills, excellent attention to detail and be confident when managing teams and liaising with clients and partner organisations.

Responsibilities

• Lead ticketing, hospitality, and fan engagement projects for key Fuse clients (e.g., Vodafone, PepsiCo UK, Chase). Number of clients subject to change based on business evolution.
• Manage day-to-day client delivery and project teams through pre-planning, implementation, and onsite delivery.
• Create events budgets and provide forecasts across all delivery areas.
• Drive strategic and tactical best practice in event and ticket management; ensure processes, systems and team structures deliver client excellence.
• Implement and manage operational and communication systems (e.g., project plans, client status documents) and ensure adherence by team members.
• Oversee development and use of asset and guest management systems; ensure training for project and account teams.
• Manage middle-senior client and rights holder relationships to support delivery and future opportunities.
• Build credible relationships with rightsholders to support operational planning and event delivery.
• Act as a senior interface between client, rightsholder and production agencies / third-party suppliers.
• Ensure Health & Safety standards and compliance for all live experiences / events.
• Issue management across clients with escalation to senior personnel as required.

Commercial & Business Development

• Maintain existing clients and revenue; work with Events & Live Experiences division and Client Account Leads as necessary.
• Identify and pursue new revenue opportunities within existing or potential new clients.
• Support more effective ways of working and profitability improvements.
• Coordinate responses to event-focused client briefs; collaborate on proposal development with Client Account Leads.
• Lead or support on event-focused new business pitches; potential for client management by you/your team.
• Grow knowledge in ticketing, events and fan engagement and stay up-to-date with rights holder dynamics.

People Management

• Build and lead a team to deliver against client portfolio requirements, including contracting and management of non-core staff.
• Provide management, direction, and day-to-day guidance; conduct regular check-ins and team meetings.
• Mentor and develop direct reports; manage recruitment and resource planning with senior stakeholders.
• Be transparent about team capacity and resource tracking; align with Senior Account Leads for consistency and efficiency.

Event Delivery

• Oversee successful delivery of events / experiential activities within the client portfolio.
• Provide on-site support and guidance to suppliers and stakeholders.
• Coordinate on-site liaison between client, rightsholder, production agencies / third-party suppliers, and Health & Safety teams.
• Act as escalation point for client, Fuse staff and suppliers for onsite challenges.

Desired Skills & Experience

• Experience managing a team in ticketing, events and live experiences, with ability to mentor others.
• Experience leading complex ticketing, events and live experience projects from concept to completion.
• Experience managing multiple projects and teams simultaneously.
• Experience managing mid-senior relationships with internal and external stakeholders.
• Experience dealing with third parties in the ticketing, events and live experiences space.
• Ability to lead on new business from brief to implementation.

You need the ability and willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work. This is a full-time role and you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to duties in this role. We are committed to providing comprehensive training and development plans for all team members.

About The Agency

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards and we value trusted relationships, sound moral judgement, and strong governance, delivered through transparent processes. We have a team of 120 in our London HQ and 300+ globally, working with clients including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

Follow us @ Fuse_agency. Visit us online. Find us on LinkedIn.

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Senior/Contract Details
Senior level, Contract

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