Senior 3rd-Line IT Service Desk & Automation Lead

Human Cr; City of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A large UK charitable social enterprise is seeking a 3rd Line Senior Service Desk Analyst to provide high-level technical support and supervise the 1st and 2nd Line teams. The ideal candidate will have over 5 years of experience in technical support and strong skills in Microsoft 365 administration. This role requires excellent communication skills and the ability to manage multiple priorities under pressure. The position is based onsite in Woolwich, offering a salary of up to £45,000.

Qualifications

• 5+ years in technical support roles.
• Experience supervising or leading support teams.
• Strong Microsoft 365 administration skills.

Responsibilities

• Deliver excellent customer service for escalated technical issues.
• Manage complex problem tickets and ensure resolution.
• Act as the Microsoft 365 Administrator.

Skills

Technical support

Microsoft 365 administration

Customer service

Problem resolution

Interpersonal communication

Tools

Microsoft 365

PowerShell

SaaS platforms

Job description

A large UK charitable social enterprise is seeking a 3rd Line Senior Service Desk Analyst to provide high-level technical support and supervise the 1st and 2nd Line teams. The ideal candidate will have over 5 years of experience in technical support and strong skills in Microsoft 365 administration. This role requires excellent communication skills and the ability to manage multiple priorities under pressure. The position is based onsite in Woolwich, offering a salary of up to £45,000.