Security Lane Performance Manager - Annualised

Manchester Airport plc.; Manchester; On-site; GBP 40,000; Full time

Job summary

A major UK airport operator is seeking a Security Lane Performance Manager to lead security operations. The role focuses on ensuring compliance with regulations and continuous improvement in service quality. The successful candidate will have experience leading medium-sized teams and driving customer experience standards. Compensation includes a salary of £40,000 per annum plus benefits such as a company pension, holiday leave, and other perks. This position is based in Manchester.

Benefits

Flexible company pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Experience in leading a medium-sized team within a complex operational environment.
• Proven ability to drive customer experience and operational performance.

Responsibilities

• Lead and manage security operations teams effectively.
• Ensure compliance with regulations and internal standards.
• Accountable for performance and service quality.

Skills

Leadership in complex operations

Data literacy

Decision making

Customer experience standards

Job description

Security Lane Performance Manager - Annualised

Contract type: Permanent, Annualised hour contract

£40,000 per annum plus 22.5% shift allowance

About MAG:

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

Benefits:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

About the role:

In this role you will play a key part in leading and driving the effective management of teams within passenger security operations. The positions ensure that the critical part boundary is operated in full alignment with regulatory requirements and MAG standards.

Key aspects of the role include:

• Contributing to the successful delivery of passenger security operations
• Ensuring compliance with all relevant regulations and internal standards
• Supporting the smooth and secure operation of the critical part boundary
• Taking full accountability for performance, service quality, and continuous improvement
• Working collaboratively as part of the wider management team
• Motivating and inspiring colleagues to deliver exceptional service
• Coaching and developing team members to enhance capability and confidence
• Providing the tools, guidance, and support needed to uphold MAG Values
• Fostering a culture of professionalism, safety, and operational excellence

What will make you successful?

To be successful in this role you must be capable of quickly analysing information and making security‑critical decisions using foresight and strategic thinking while working under pressure. You should be self‑motivated, target‑driven, and possess a positive 'can do' attitude.

Proven experience leading a medium sized team in a complex operational setting is essential.

Key Requirements:

• Experience in leading a medium‑sized team within a complex operational environment.
• Demonstrable evidence of driving customer experience standards and operational performance/efficiency standards.
• Ability to make quick, clear, and informed decisions based on available information, considering all angles and impacts on the entire operation.
• Required to obtain Level 1 and 2 security training and relevant security clearance.
• Preferable knowledge of leading performance improvements and excellence in a complex operational environment.
• Data literacy with experience in conducting data analysis.

Due to the nature of this role, applicants must have resided in the UK for the past 3 years

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.