Security Control Centre Operator

nLighten Technologies, Inc.; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading data center services provider in Milton Keynes is seeking a Security Control Centre Operator. In this critical role, you will monitor security systems, respond to incidents, and administer access controls. The ideal candidate has 1-2 years of experience in security monitoring and strong technical skills with security systems. If you are detail-oriented, excellent under pressure, and enjoy customer service interactions, we want to hear from you. This role includes rotating shifts in a dynamic environment.

Benefits

Technology exposure

Impactful role in a high-growth environment

Inclusive and diverse workplace

Qualifications

• 1-2 years in a security control room or alarm monitoring environment.
• Familiarity with alarm monitoring tools and data center experience is a plus.
• Fluent in English; knowledge of additional European languages is advantageous.

Responsibilities

• Monitor security systems (CCTV, alarms) across multiple sites.
• Respond to alarms and incidents; document all actions.
• Administer remote access control and oversee visitor registration.

Skills

Attention to detail

Multitasking under pressure

Customer service skills

Communication skills

Interpersonal skills

Calm decision-making

Education

High school diploma or equivalent

Vocational training or certification in security operations

Tools

CCTV platforms (Genetec, Milestone)

Access control systems (Stid, Lenel, Salto)

Incident management tools

MS Office

Job description

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best‑in‑class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future‑ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years.

About the Role

We are seeking a Security Control Centre Operator to join our growing Physical Security Operations team at the nLighten Milton Keynes Data Centre. This is a critical role within Physical Security Operations delivering remote physical security services to nLighten data centres across Europe. Operating in a 24/7/365 environment with rotating shifts, the operator ensures continuous monitoring of security systems, rapid response of security incidents, and professional support for on‑site visitors. This position combines technical surveillance, alarm management, access control administration, and customer service duties to protect high‑security data centre infrastructure, assets, and personnel.

Key Responsibilities

• Monitor security systems (CCTV, intrusion detection, alarms, environmental sensors) across multiple sites.
• Respond promptly to alarms and incidents, verify events, elevate as needed, and document all actions.

Access & Visitor Management

• Administer remote access control: grant/deny permissions, issue temporary credentials, and audit logs.
• Oversee visitor registration and compliance with site protocols.

Compliance & Reporting

• Maintain accurate records of keys, credentials, and incidents.
• Generate reports on security events and system performance.
• Ensure compliance with nLighten policies, ISO 27001, EN 50518, and GDPR standards.

System Maintenance Support

• Identify faults, coordinate remote diagnostics or on‑site repairs, and track resolutions.
• Assist emergency response teams with real‑time information during critical incidents.

What We’re Looking For

Experience & Technical Skills

• 1–2 years in a security control room, GSOC, or alarm monitoring environment; data center experience is a plus.
• Familiarity with CCTV platforms (Genetec, Milestone), access control systems (Stid, Lenel, Salto), and alarm monitoring tools.

Skills & Attributes

• Strong attention to detail and ability to multitask under pressure.
• Excellent communication and interpersonal skills with a customer‑focused approach.
• Calm decision‑making in high‑stakes situations; collaborative mindset.
• Proficient in MS Office and incident management tools.

Other Requirements

• Ability to work rotating shifts, including nights, weekends, and holidays.
• Clean criminal background check and eligibility for security clearance.
• Physical capability for extended periods of monitor‑based work.

Education & Languages

• High school diploma or equivalent; vocational training or certification in security operations preferred (e.g., SIA license or European equivalent).
• Fluent in English; additional European languages (German, French, Dutch, Spanish) are advantageous.

Why Join Us?

• High‑growth environment: Contribute to a rapidly scaling company transforming Europe’s digital infrastructure.
• Technology exposure: Work with innovative technologies focused on automation, monitoring, and modern server environments.
• Impactful role: Play a key part in ensuring the reliability and advancement of nLighten’s data centre services.

If you have the right experience and are excited about contributing to the next evolution of edge data centres, we’d love to hear from you!

Apply now

Be part of our journey toward a more connected, efficient, and sustainable digital future.

All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.

Diversity & Inclusion Statement

nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.