Seasonal Service Advisor

END.; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury fashion retailer in Manchester is seeking a Service Advisor to enhance customer engagement during the Christmas period. The ideal candidate should have experience in a customer facing role, preferably in luxury fashion, and possess excellent communication skills. Responsibilities include developing customer relationships, maximizing sales, and maintaining product standards. The role offers a dynamic environment with opportunities for professional growth.

Benefits

28 days holiday (including bank holidays)

Birthday off

Access to Employee Assistance Programme

Moments that matter gifts

Opportunities for professional development

Career progression

Qualifications

• Experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition to grow and develop within the retail function.
• Ability to engage and interact with all customer types.

Responsibilities

• Engage with customers and develop potential customer relationships.
• Support the store team to maximize sales.
• Display exemplary service techniques.
• Maintain product and merchandising standards.
• Handle all financial transactions accurately.

Skills

Customer facing experience

Social and charismatic

Excellent communication skills

Job description

Overview

Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan. Our Manchester operation spans 2 floors representing stalwart brands from our 450+ brand portfolio. Exceptional service is the norm alongside second to none brand expertise.

Responsibilities

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Skills and experience

What you'll be able to demonstrate:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Benefits

• 28 days holiday (including bank holidays)
• Your birthday off
• Access to Employee Assistance Programme
• Moments that matter gifts (Weddings and Babies)
• Opportunities for professional development and career progression

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Temporary, full-time