SE LONDON - Houseplant and Homeware Advisor

The Nunhead Gardener; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A unique family-run garden shop in London is seeking a Houseplant and Homeware Advisor to provide exceptional customer service and share knowledge about indoor plants. Responsibilities include guiding customers, maintaining plant health, and creating appealing displays. If you have a passion for plants and a positive, proactive attitude, this is a great opportunity to join a supportive team with a commitment to community.

Benefits

28 days holiday (increasing with service)

Paid day off for your birthday

Company pension contributions

Health Assured Employee Assistance Programme

Qualifications

• Genuine interest in houseplants and interiors.
• Previous retail or customer-facing experience.
• Experience with EPOS systems (Vector or similar).

Responsibilities

• Welcome customers and proactively offer assistance.
• Help customers select houseplants, pots, and gifts.
• Maintain plant health through regular care.

Skills

Customer service

Plant care

Attention to detail

Team player

Proactive

Tools

EPOS systems

Job description

The Nunhead Gardener is a fast-growing, family-run group of unique garden shops operating across South East and Central London.

Independently owned, we take pride in our team of friendly and knowledgeable horticulturalists and florists who live and breathe plants and flowers.

Going the extra mile for our customers comes naturally because we share a genuine passion for the botanical world.

We’re committed to the communities where our stores operate, always serving as hubs of activity, partnering with local neighbours, and supporting community initiatives.

We continually refine and improve our retail spaces, ensuring they’re warm, inviting places to visit.

This ambitious drive, combined with committed teamwork, allows us to punch above our weight in delivering exceptional service, memorable customer experiences, and our legendary product displays.

At the heart of everything we do are our people. By nurturing a supportive workplace, we prioritise growth and personal development to deliver the best in horticultural services. With ambitious future plans, now is an exciting time to join us.

Role Summary

As a Houseplant and Homeware Advisor at The Nunhead Gardener, you’ll be part of our Indoor Living department — a space filled with lush houseplants, stylish pots, and beautifully curated homeware.

Your role will combine exceptional customer service with an enthusiasm for plant care and interior inspiration. You’ll guide customers in selecting indoor plants, recommend pots and accessories, and keep the department looking its best. From candles and ceramics to the perfect leafy gift, your expertise and warm approach will help customers leave feeling inspired.

Key Responsibilities

• Welcome all customers into the Indoor Living department and proactively offer assistance
• Help customers select suitable houseplants, pots, homeware, and gifts
• Offer clear, friendly plant care advice tailored to customer needs
• Represent The Nunhead Gardener with warmth, style, and professionalism
• Develop and maintain strong knowledge of indoor plants and their care requirements
• Stay up to date with seasonal stock, new arrivals, and gifting trends
• Receive, process, and display deliveries using our EPOS system (Vector)
• Maintain plant health through regular watering, grooming, and care
• Assist in creating and maintaining attractive product displays
• Ensure the Indoor Living space is tidy, inviting, and well-stocked
• Rotate and replenish stock regularly to reflect seasons and trends
• Support with the setup of promotional or seasonal campaigns

The Person

• A genuine interest in houseplants, interiors, and home accessories
• Friendly, confident, and proactive in customer interactions
• Attention to detail and pride in presentation
• Reliable, organised, and happy to be hands-on
• A team player with a positive attitude and willingness to learn
• Previous retail or customer-facing experience
• Familiarity with plant care or horticulture
• Experience with EPOS systems (Vector or similar)

What We Offer

• Competitive salary (commensurate with experience)
• 28 days holiday inclusive of bank holidays, increasing to 34 with service
• Paid day off for your birthday after one year of continuous employment
• Company pension contributions
• Financial contribution toward relevant training and qualifications
• Health Assured Employee Assistance Programme
• A supportive, creative working environment within a growing business

Applicants should apply by submitting a CV and cover letter

Please note that due to the high volume of applications, you will only be contacted should we wish to take your application further. We apologise that we are unable to respond to every submission directly.

Role Type

Pay Rate

12.21 GBP – 12.74 GBP (Hour)

Company Overview

The Nunhead Gardener is a fast-growing and highly unique family-run group of garden shops. We are independently owned, and we pride ourselves on our team of knowledgeable horticulturalists who are always on hand to offer friendly, expert advice regarding all indoor and outdoor gardening matters. We always place ourselves at the heart of the communities in which we open our stores. We punch well above our weight in terms of the service we provide, the experience we offer customers, the unique product range we carry and our legendary product displays. We’re extremely passionate about our people, and with ambitious future plans, it’s an exciting time to join us.