School IT Specialist

Advancingmilestones; Cambridge; On-site; GBP 53,000 - 57,000; Full time

Job summary

A leading educational institution in Cambridge is seeking an IT Specialist to provide comprehensive technology support for staff and students. This full-time onsite role includes maintaining technology tools, managing student IT internship programs, and troubleshooting common technical issues. The ideal candidate will have a Bachelor’s degree in IT and at least 2 years of experience in IT support, with a strong emphasis on customer service and organization. Competitive salary of $70,000 to $75,000 and benefits.

Benefits

Health, dental, and vision insurance

401(k) with discretionary company match

Paid professional development

Discounts on tuition at partner colleges

Qualifications

• Minimum of 2 years of IT support experience strongly preferred.
• Experience with school applications is a strong plus.
• Experience with mentorship is a plus.

Responsibilities

• Provide technology support for the school.
• Oversee the post high school IT internship program.
• Troubleshoot computer, printer, and network issues.

Skills

IT support experience

Customer service skills

Technical skills

Attention to detail

Organizational skills

Education

Bachelor’s degree in IT

Tools

Google Administration

Spiceworks

Job description

Overview

Milestones Day School has provided state‑of‑the‑art, evidence‑based, comprehensive, educational, and therapeutic programming for students with autism and mental health challenges for the past 26 years. Just bring your enthusiasm and join our multidisciplinary team. This role’s ideal candidate will have strong IT and organizational skills, plus a strong fondness for our population.

Job Summary

To provide technology support for the school (approx. 90 staff & 90 students), maintain and administer all web‑based tools, and oversee the post high school IT internship program.

This role is onsite M‑F 7:30am‑3:00pm with 30 minutes for lunch, and with 5 work hours on or offsite for planning.

Detailed Responsibilities

• Set‑up new student and new hire accounts & equipment before their first day and ensure equipment is collected during exits.
• Add staff to relevant distribution list for their specific areas of work.
• Oversee, organize, and actively manage the Post High School student IT support internship program while providing formal mentorship to the interns.
• Efficient management of Spiceworks helpdesk ticketing system in a timely manner (respond within 24 hours).
• Application management of ALMA.
• Collaborate with team on yearly system management in ALMA – IT Specialist runs the overall transferring and rolling over information annually, set up and runs report cards. IT support with student schedules.
• Troubleshoot common computer, printer, network and general technology problems. Escalate higher tier technical issues to our IT vendor.
• Support 1:1 laptop computing environment for approx. 90 students and all staff in regards to repair, maintenance, and updates (MacBooks, Chromebooks, Smartboards, copiers, printers, etc.).
• SmartBoard support and troubleshooting.
• Google Administration: Gmail, Google Classroom, Accounts, etc.
• Maintain and track IT inventory of equipment items and life cycles – laptops, desktops, iPads, chargers, etc.
• Yearly laptop sweeps/updates.
• Research, develop, implement, install, maintain, and train staff on all new hardware, software, and other technology.
• Maintain voicemail and email systems.
• Assist with database development and maintenance.
• Audio/Visual assistance and maintenance (projectors, smart boards, presentations, etc.).
• Audio/Visual assistance for special events Winterfest Talent/Art Show, Graduation, guest speakers, etc.
• Maintain/Administrate cloud based services (i.e. ESPED, ALMA, Google Apps).
• MCAS app installation on computers and on days of MCAS exams and running the system through our network globally.
• Maintain positive working relationships with faculty, students, and vendors.
• Coordinate with administrators on the student administration system (produce templates, produce report cards, generate transcripts, student schedules, etc.).
• Collaborate with and actively participate in Technology Committee meetings and initiatives.
• Provide excellent customer service.
• Demonstrate technical intuition.
• Work collaboratively with various colleagues.
• Provide technology focused professional development to staff as needed.
• Other IT related projects as needed.
• Occasional availability outside of regular work hours for urgent IT issues.

Qualifications

• Bachelor’s degree (preferably in IT field).
• A minimum of 2 years of IT support experience strongly preferred.
• Customer service experience and strong people skills to build a positive rapport with all faculty and students.
• Self‑starter and accountable.
• Attention to detail and organization skills.
• Demonstrated technical skills.
• Experience with school applications and systems is a strong plus.
• Experience with mentorship is a plus.
• Experience with special education is a strong plus.

Benefits

Health, dental, and vision Insurance

Approximately 7 weeks’ vacation (approximately 6 weeks when school is not in session and 5 days of your choice).

Other time off (10 holidays, 8 days of sick time, 2 days of personal time, birthday holiday bonus!)

Long‑term disability and life insurance.

401(k) with discretionary company match

4 weeks paid maternity & 1 week paid paternity leave.

Discounts of 20% off on‑campus tuition and 10% off online tuition at Regis College and Cambridge College

Paid professional development.

Various discounts at local stores and various entertainment venues that Milestones partners with

No out‑of‑pocket expenses for materials.

Job Type

Onsite, Full‑time

Salary

$70,000 – $75,000

Other Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience

• IT Specialist: 3 years (Preferred)

Work Location

In person