Scheme Manager

Sanctuary Group; Leeds; On-site; GBP 20,000 - 21,000; Full time

Job summary

A not-for-profit housing association in Leeds seeks a compassionate Housing Assistant to support residents in maintaining their wellbeing and independence. This role includes delivering essential services, managing customer queries, and ensuring the effective operation of housing services. Ideal candidates will have proven experience with older adults, excellent record-keeping skills, and proficiency in Microsoft applications. A full driving licence is required, and you will enjoy a range of benefits including 25 days of annual leave plus public holidays.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• GCSE Grade C or above in English and Maths.
• Proven experience dealing with older individuals.
• Understanding of good resident involvement practices.

Responsibilities

• Provide information to promote resident independence and wellbeing.
• Complete compliance tasks and health and safety checks.
• Monitor and report repairs until completed.
• Deliver high-quality customer service and resolve complaints.
• Maintain accurate records and provide administrative support.
• Conduct Sign Ups, Terminations, and Settling in Visits.

Skills

Numeracy and literacy to GCSE Grade C or above in English and Maths

Experience working with older people

Knowledge of resident involvement practices

Ability to manage workloads independently

Handle confidential information

Interpersonal and customer care skills

Proficient in Microsoft Office applications

Full valid driving licence

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Woodlands Court – Leeds

£20,299 - £20,927 per year (A 1 bedroom flat is provided)

30 hours per week – 8am to 3:30pm

The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The purpose of this role is to encourage residents to maintain their well‑being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

Responsibilities

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

Skills and experience

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Working knowledge of good practice resident involvement or customer participation activities and practices
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient User of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Benefits

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance)

Contact

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you at [e-mail]

Closing policy

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Equal opportunities

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.