Scheme Manager

Sanctuary Group; Paignton; On-site; GBP 21,000 - GBP 23,000; Full time

Job summary

A housing association is seeking a Scheme Manager in Paignton. The role involves delivering high-quality housing management services for older persons, including promoting independent living and providing tenancy advice. Candidates should have solid experience working with vulnerable populations and excellent interpersonal skills. Benefits include 25 days annual leave, a pension scheme, life assurance, and wellbeing support. This is a full-time position with an annual salary ranging from £21,991 to £22,671.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life assurance

Employee advice service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in housing management for older or vulnerable populations.
• Ability to build strong relationships with clients and external agencies.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Deliver high-quality housing management services.
• Provide tenancy advice and support independent living.
• Conduct compliance checks and inspections for health and safety.
• Manage administrative functions for housing services.

Skills

Experience working with older people or vulnerable client groups

Excellent interpersonal and customer service skills

Strong time management skills

Proficiency in Microsoft Office

Full, valid driving licence

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 19/02/2026

Requisition: 227219

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Paignton

£21,991 - £22,671 per year

32.5 hours per week

We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.

The role of Scheme Manager will include:

• Providing administrative support for the delivery of high quality and value for money housing services
• Assisting with part of the lettings process, including viewings, pre-void inspections and key management
• Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
• Maintaining accurate records and manage extensive computer work efficiently
• Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
• Identifying and report potential repairs or faults at the scheme and monitor to completion
• Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area

Skills and experiences:

• Previous experience working with older people or vulnerable client groups
• Excellent interpersonal and customer service skills to build strong relationships
• Strong time management skills and the ability to work independently in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• A full, valid driving licence is essential due to travel requirements

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £21,991 (rising to £22,671 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.