SC-Cleared IT Service Desk Analyst (Night Shifts)

Tata Consultancy Services Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT company in Warrington is seeking a Service Desk Analyst to provide technical support, focusing on printer incidents as first point of contact. Candidates should hold Security Clearance and ITIL certification, with strong troubleshooting skills. Responsibilities include coordinating service requests, managing tickets, and maintaining SLA compliance. This role involves night shifts and weekend work on a rotational basis, offering a competitive salary and benefits.

Benefits

Competitive salary

Health care

Pension scheme

Access to training resources

Discounts within Tata network

Qualifications

• Must be certified Security Cleared or ability to achieve on application.
• Quantifiable experience in a fast-paced client-facing role.
• Constantly seeks to improve technical knowledge.

Responsibilities

• Provide first point of contact technical support for designated users.
• Monitor and manage printer incidents and service requests.
• Liaise with third party suppliers for issue resolution.

Skills

Certified Security Clearance

ITIL Certification

Technical Troubleshooting

Inter-personal Skills

Soft Skills

Tools

MS Office

ITSM Tools

Job description

A global IT company in Warrington is seeking a Service Desk Analyst to provide technical support, focusing on printer incidents as first point of contact. Candidates should hold Security Clearance and ITIL certification, with strong troubleshooting skills. Responsibilities include coordinating service requests, managing tickets, and maintaining SLA compliance. This role involves night shifts and weekend work on a rotational basis, offering a competitive salary and benefits.