Sales Support Representative

EXFO; Southampton; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading technology solutions provider based in Southampton seeks a Sales Support Representative to assist their EMEA sales team. This hybrid role involves pre-sales support, collaboration with clients, and understanding internal systems like C4C. Candidates should possess skills in CRM systems, Microsoft Suite, and a background in the Telecoms industry. Join us in fostering diversity and inclusion within a global team dedicated to sales excellence.

Qualifications

• Expertise in using Microsoft Office Suite, especially Teams.
• Familiarity with CRM systems, particularly C4C.
• Methodical and collaborative approach to tasks.
• Understanding of the Telecoms industry to facilitate support.

Responsibilities

• Support the E.ME.A & UK sales team with their requests.
• Provide assistance with Supplier questionnaires, tenders & RFQs.
• Liaise with the legal team in Canada for customer contracts.
• Create quotes as requested by the Sales team.
• Handle pre-sales queries and pricing.

Skills

knowledge of C4C or CRM system

expert within the Microsoft suite including Teams

Methodical approach

Collaborative with all types of employees at all types of levels

Background knowledge of Telecoms industry

Education

Degree in Electronic engineering or equivalent work experience

Tools

SAP

Job description

Main locations:

Southampton, GB

Job Type: Full-time

Workplace type: Hybrid

Offer number: 5342

Role

The Sales Support Representative is responsible for supporting EXFO’s EMEA sales organization in selling solutions within the Test and Measurement Division, working within the Isales team. Most of the daily tasks will be pre‑sales, working with the Sales team and the Customer supporting them to the end goal of a sale. The team is a global team and share many processes and tasks.

Daily tasks

• Support the E.ME.A & UK sales team with their requests
• Provide support with Supplier questionaires, tenders & RFQ's
• Liaise with our legal team in Canada to enable onboarding of Customer contracts
• Work with the sales team on Customer portals
• Understand fully the internal system, Cloud 4 Customer, and the quoting system CPQ/C4C
• Be part of the deal review process
• Create any quotes as requested by the Sales team
• Be the point of contact for any pre‑sales queries
• Pricing, have knowledge of all the pricelists

Skills required

• knowledge of C4C or CRM system
• expert within the Microsoft suite including Teams
• Methodical approach
• Collaborative with all types of employees at all types of levels
• Background knowledge of Telecoms industry

Nice to have skills

• Knowledge of SAP
• Degree in Electronic engineering or equivalent work experience
• Languages

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.