Sales Support Administrator

TecQuipment Ltd.; Long Eaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering company is seeking an experienced Sales Support Administrator to join their dedicated team in Long Eaton. This role is crucial for ensuring smooth sales operations, from handling enquiries to processing orders and providing after-sales support. The ideal candidate will possess strong administrative skills, effective communication abilities, and experience in sales support or customer service. Benefits include a pension contribution and generous holiday entitlement.

Benefits

6.51% employer pension contribution

3 x salary life assurance

26 days holiday rising with service

Free parking

Qualifications

• Proven experience in a sales support or customer service role.
• Strong administrative skills with excellent attention to detail.
• Confident communicator with a professional manner.

Responsibilities

• Support the sales team to ensure efficient operations.
• Prepare and issue quotations and process sales orders.
• Manage the sales database for accurate customer records.
• Provide excellent customer service and respond to enquiries.

Skills

Sales support experience

Organisational skills

Communication skills

Customer focus

Proficient in Microsoft Office

Ability to manage multiple tasks

Tools

SAP Business One

Job description

Due to our continued growth, an exciting opportunity has arisen for an experienced Sales Support Administrator to join our busy and highly motivated team on a permanent contract.

The Sales Support Administrator will play a key role in supporting TecQuipment's sales team by ensuring the smooth administration of sales activities from initial enquiry through to order processing and after sales support. Contributing to the sales effort, the role requires strong organisational skills, attention to detail and effective communication with internal teams, international partners and end users to develop and maintain strong working relationships.

Your main responsibilities will include:

• Actively support the sales team to ensure efficient day to day operations.
• Prepare and issue quotations for UK and international customers in a timely and efficient manner
• Process sales order accurately and issue order acknowledgments and sales documentation
• Manage and maintain the sales database, ensuring all customer interactions are accurately recorded to support forecasting
• Track and progress sales enquiries ensuring timely follow up
• Act as a key point of contact for customers and international partners by providing excellent customer service and responding to enquiries professionally and promptly
• Support customers throughout the quotation/sales process, including status updates and basic product information
• Monitoring order progress and proactively communicating updates to the sale team and customers.
• Liaise with international partners to ensure they have the information required to support customers
• Liaise closely with production, logistics, finance and engineering teams to ensure orders are fulfilled correctly and on schedule
• Assist with export documentation and shipping requirements where applicable
• Support sales forecasting by producing accurate reports and pipeline tracking
• Review visit reports, follow up on actions and schedule appointments
• Assist with sales presentations, on site customer visits and marketing materials as required

Overview

• Location: Long Eaton, Nottinghamshire
• Hours: 37 hours per week – 8.00am to 4.30pm Mon–Thurs (30 mins lunch), 8.00am to 1pm on Friday (no lunchbreak)
• Benefits: 6.51% employer pension contribution, 3 x salary life assurance, 26 days holiday rises with service, free parking.

Requirements

• Proven experience in a sales support or customer service role
• Strong administrative and organisational skills with excellent attention to detail
• Confident communicator with a professional telephone and email manner
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple task and meet deadlines
• Customer focused with a professional and friendly manner
• Highly organised, proactive and methodical
• Reliable team player who enjoys working cross-functionally and can also work independently
• Adaptable and comfortable with handling complex queries
• Experience working in a manufacturing, engineering or technical environment
• Familiarity with SAP Business One
• Experience supporting international sales
• Understanding of technical products or willingness to learn

How to Apply: please send your CV and a brief covering statement to - [e-mail]